Patient Service Representative

4 weeks ago


Havertown, Pennsylvania, United States Premier Orthopaedics Full time

Premier Orthopaedics is seeking a skilled Patient Service Representative to join our team at our Havertown, PA physician's office.

The ideal candidate will have a strong understanding of insurance rules and regulations, medical terminology, and computer scheduling systems.

Responsibilities include:

  • Instructing patients in completion of medical history and other patient information forms
  • Collecting required financial contract/consent forms and reviewing patient information
  • Ensuring all required authorizations and/or referrals are attached to patient appointments
  • Identifying and collecting co-payments, co-insurances, and past-due account balances
  • Explaining financial requirements to patients and evaluating their financial status
  • Notifying patients and supervisors of network insurance coverage issues
  • Scheduling follow-up appointments and sending requests to PCPs
  • Recording all record requests and reviewing HIPAA requirements

Prior experience in a medical or healthcare setting is required, and knowledge of Athena or another Electronic Medical Records system is highly preferred.

The successful candidate will be able to communicate effectively with physicians, staff members, patients, and the public, and establish good working relationships with internal and external stakeholders.

Premier Orthopaedics offers a competitive benefits package, including health, pharmacy, vision, and dental plan benefits, as well as disability and protective benefits, and an employee assistance program available 24/7.



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