Patient Service Representative
4 weeks ago
Premier Orthopaedics is seeking a highly skilled Patient Service Representative to join our team at our Havertown, PA physician's office. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.
Key Responsibilities:- Promptly greet and acknowledge patients, informing medical assistants and providers of their arrival.
- Answer incoming calls in a timely manner, accurately supplying requested information to callers and relaying written or verbal messages as needed.
- Instruct patients in completing medical history and other patient information forms, making necessary corrections to their account as needed.
- Obtain accurate and complete demographic and insurance information from patients, collecting required financial contract/consent forms and reviewing patients' and guarantors' information to ensure all necessary documents are populated, completed, and signed correctly.
- Identify and collect co-payments, co-insurances, and past-due account balances.
- Explain financial requirements to patients in response to their questions on billing and insurance matters, referring complex insurance/benefits questions to the Practice Billing Department.
- Evaluate patient financial status and establish payment plans as needed, based on authority levels.
- Accurately complete and interpret insurance and benefits verification, notifying patients, designated family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
- Scan all new or updated patient information into the EMR system, including photo ID, insurance cards, referrals, and patient paperwork.
- Schedule follow-up appointments and notify patients if service requires an authorization or referral, sending the request to the primary care physician in a timely manner.
- Record all record requests in the system and review HIPAA requirements and patient Medical Record Request form prior to releasing patient information to any person other than the verified patient.
- Communicate with patients in the lobby if the physician or provider is running behind schedule.
- Review and prepare charts for the following day according to the practice schedule.
- Maintain a secure and accurate cash drawer, daily balancing the cash drawer and closing batch.
- Protect patients' rights by maintaining the confidentiality of personal and financial information, maintaining patient confidentiality consistent with HIPAA requirements.
- High school diploma/GED or equivalent working knowledge experience preferred.
- Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.
- Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Athena or another Electronic Medical Records experience is highly preferred.
- Must be able to communicate effectively with physicians, staff members, patients, and the public, and be capable of establishing good working relationships with both internal and external stakeholders.
- Previous experience in collecting money is preferred.
- Knowledge of insurance rules and regulations, including eligibility and referral requirements.
- Skill in customer service.
Premier Orthopaedics offers a competitive benefits package, including health, pharmacy, vision, and dental plan benefits, disability and protective benefits, HSA with qualifying HDHP plans with company match, 401k plan with company match, and an Employee Assistance Program available 24/7 to provide support.
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Patient Service Representative
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Havertown, Pennsylvania, United States Premier Orthopaedics Full timePremier Orthopaedics is seeking a skilled Patient Service Representative to join our team at our Havertown, PA physician's office.The ideal candidate will have a strong understanding of insurance rules and regulations, medical terminology, and computer scheduling systems.Responsibilities include:Instructing patients in completion of medical history and other...
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