Customer Service Team Lead

4 days ago


Havertown, Pennsylvania, United States George Wernery - State Farm Agent Full time
Job DescriptionJob DescriptionROLE RESPONSIBILITIES:
As a Customer Service Manager with George Wernery - State Farm Agent, you will be responsible for generating exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a customer-focused and empathetic team member who can oversee the customer service team and daily operations. The ideal candidate will develop and implement customer service policies and procedures, handle escalated customer complaints and issues, and train and mentor customer service representatives.

KEY RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
REQUIREMENTS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.


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