Senior Director of Strategic Account Management
1 day ago
Care.com is a leading provider of online services for finding family care and care jobs, serving families and caregivers in 21 countries. Our mission is to solve the human challenge of finding great care for loved ones, and we're committed to making a positive impact on families and communities.
Job SummaryWe're seeking a highly skilled Senior Director of Strategic Account Management to lead our Enterprise business development efforts. As a key member of our team, you'll be responsible for driving growth and profitability through strategic client relationships, managing a team of account managers, and collaborating with cross-functional teams to deliver exceptional client experiences.
Key Responsibilities- Develop and execute strategic plans to drive growth and profitability in our Enterprise client portfolio
- Lead a team of account managers to deliver exceptional client experiences and drive revenue growth
- Collaborate with cross-functional teams, including marketing, product, and sales, to develop and execute client-specific marketing and communication plans
- Manage client reporting and utilization across the account portfolio, providing insights to executive management
- Develop and execute proactive client outreach cadences, including quarterly business reviews and new RFPs/proposals
- Manage key performance indicators to ensure growth and client satisfaction in the account portfolio
- 5-10 years of experience in account management, preferably in a B2B setting
- Proven track record of managing complex high-revenue client relationships and driving growth and profitability
- Technical competence with an understanding of solutions delivered via web technology
- Excellent written and oral communication skills, with the ability to collaborate across functions and work well in a team environment
- High level of initiative and ability to lead a team, with a strong focus on customer service and problem-solving
Care.com is committed to providing a comprehensive compensation package, including a competitive salary range of $160,000 to $190,000, annual bonuses, and short- and long-term incentives. We also offer a variety of benefits, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
Care.com is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we encourage applications from individuals with varied experiences, perspectives, and backgrounds.
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