Account Director

3 weeks ago

Dallas, Texas, United States EMCOR Group Full time
About Us

EMCOR Group is a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure. Our company offers a competitive salary and benefits package and is always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Job Title: Account Director

An Account Director is responsible for the total performance of key strategic accounts. This includes achieving/exceeding operational performance objectives, cost savings, and maintaining and improving employee morale, retention, and productivity.

Job Summary

The Account Director will plan, direct, and coordinate all operational activities to maintain and improve overall account performance. This includes:

  • Ensuring alignment with client overall objectives and performance measurements
  • Reviewing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to document and trend performance and results
  • Developing a three (3) year timeline for each location, including operating and suggesting capital improvement scope decisions
  • Identifying best practices and KPIs to manage and evaluate performance
  • Managing weekly and monthly Accounts Receivable (AR) and Accounts Payable (AP) to ensure accounts stay current
  • Coordinating consistent service delivery and reviewing work requests that approach the monetary spending limit
  • Responsible for putting in place appropriate plans and programs to meet and/or exceed client objectives within the account(s)
  • Responsible for helping set the strategic direction and implementation of business initiatives at the local/National market level
  • Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business
  • Responsible for cost effectiveness, consistency, quality, accuracy, and performance to business standards
  • Representing the organization, including managing business relationships and performance of strategic alliances and joint ventures in assigned area
  • Responsible for the strategic planning and management of current and future client contracts, including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area
  • Responsible for ensuring effective customer satisfaction, service, and relations by implementing processes and technology to deliver quality products and services
  • Responsible for creating a consistent operational image, implementing account-wide initiatives, and producing a quality product in accordance with Company standards
  • Responsible for driving continuous improvement and innovation throughout account(s)
  • Responsible for ensuring high staff productivity and morale by working and ensuring staffing with carefully selected people
  • Champions HR initiatives and always makes the function an integral part of the organization
  • Responsible for creating an environment that gives team members and teams responsibility/authority to achieve goals, and then holds the team and team members accountable for accomplishing them
  • Responsible for the achievement of assigned team member's responsibilities by providing guidance, mentoring, coaching, and feedback to team members
Qualifications

Bachelor's degree (B. A.) from four-year college or university; MBA preferred. Seven to ten years related experience and/or training at a senior level in an organization managing multiple facility operations. Must possess a valid driver's license. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Experience with operations and maintenance for Commercial and Industrial Space is preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope. Facility Management, IFM experience preferred. Strong computer skills are required primarily utilizing Microsoft Office Suites. Must have the ability to travel up to 50% of the time.

Notice to Prospective Employees

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

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