Healthcare Customer Service Specialist

1 week ago


GondrecourtleChâteau, Grand Est, United States University of Minnesota Full time
Position Overview

Role Summary: As a vital member of our healthcare team, the Patient Services Representative plays a crucial role in ensuring a seamless experience for our patients. This position emphasizes collaboration, effective communication, and a commitment to exceptional service delivery.


Key Responsibilities:

The Patient Services Representative will engage in a variety of tasks, which may include but are not limited to:

  • Front Desk Operations: Welcome and assist patients and visitors, ensuring a professional and friendly atmosphere.
  • Patient Registration: Accurately check in patients and complete the registration process efficiently.
  • Payment Collection: Identify and collect co-pays and other necessary fees while ensuring compliance with privacy regulations.
  • Information Dissemination: Provide patients with essential forms and direct them to appropriate care areas.
  • Communication: Respond to inquiries about our services and assist with appointment scheduling.
  • Referral Management: Facilitate internal and external referrals, ensuring patients receive the necessary support.

Work Environment:

Foster a safe and respectful environment, addressing concerns effectively and promoting teamwork.


Qualifications:

Essential Qualifications:

  • Experience in a healthcare or customer service role.
  • Proficiency in electronic medical record systems.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

  • Experience in insurance verification and patient relations.
  • Familiarity with diverse populations and cultural competency.

About the Organization:

The University of Minnesota is dedicated to enhancing the health and well-being of our community through comprehensive healthcare services and innovative outreach programs.


Benefits:

We offer a supportive work environment with competitive compensation, comprehensive benefits, and opportunities for professional development.



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