Client Success Manager

2 weeks ago

MagstattleBas, Grand Est, United States gWorks Full time

Company Overview

Join a leading organization dedicated to enhancing local governance through innovative software solutions. gWorks specializes in providing essential tools for small municipalities and rural counties, positively impacting millions of citizens through our comprehensive software suite and value-driven services. Our offerings encompass various functionalities, including financial management, geographic information systems, asset oversight, and community engagement, empowering public officials to foster thriving communities in small-town America. We pride ourselves on our commitment to serving those who serve the public.

Position Summary:
Are you a proactive and client-oriented individual eager to make a substantial difference in the SaaS onboarding landscape? gWorks is on the lookout for a passionate Client Success Manager to become a vital member of our Onboarding Team. This role presents a unique chance to guide clients through the integration of our cutting-edge software, ensuring smooth transitions and effective utilization. As the primary liaison between gWorks and our clients during the onboarding phase, you will be instrumental in their journey toward achieving success with our solutions.

Key Responsibilities:

  • Client Support: Facilitate clients' adoption of gWorks software, covering modules such as Mapping, Work Management, Accounting, General Ledger, Accounts Payable, Bank Reconciliation, Payroll, Utility Billing, and Citizen Engagement.
  • Main Contact: Serve as the primary point of contact for clients throughout the onboarding process, ensuring a seamless transition and a positive experience.
  • Project Oversight: Oversee multiple onboarding initiatives, track client progress, and collect feedback to refine the onboarding experience.
  • Coaching: Deliver ongoing coaching to clients to promote product adoption and effective usage.
  • Data Evaluation: Assess qualitative and quantitative data to gauge client success and provide insights to the Client Success team.
  • Documentation: Maintain thorough documentation of onboarding progress and ensure clear communication throughout the process.
  • Process Improvement: Identify opportunities for enhancing onboarding procedures and software functionalities.
  • Contribution: Collaborate in the design and implementation of software enhancements based on client feedback.
Success Metrics:
  • Client Onboarding Duration
  • Client Satisfaction Ratings
  • Software Utilization Metrics
  • Feature Adoption Rates
Qualifications:
  • Experience in municipal front office operations and/or municipal Human Resources is highly preferred.
  • A minimum of 4 years of relevant experience or a degree in business, IT, or a related discipline.
  • Proficiency in software and technology, particularly in the SaaS domain.
  • Exceptional communication and organizational abilities.
  • Demonstrated success in managing client onboarding and software adoption.
  • Strong problem-solving skills with a proactive mindset.
  • Capability to balance commitment, responsibility, authority, and accountability.
About gWorks:
At gWorks, we empower public leaders with our integrated software platform, supporting numerous local governments and positively impacting millions of citizens across the nation. We seek action-oriented, intelligent, and dedicated individuals committed to client success and technological advancement.

Equal Opportunity Employer: gWorks is an equal opportunity employer. We value diversity and inclusivity, striving to create a respectful and empowering environment for all employees.

  • Client Success Advocate

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States The Reserves Network Full time

    Position OverviewAs a Client Success Advocate, you will play a pivotal role in enhancing the experience of our customers, ensuring they receive exceptional service and support.Your New OrganizationThis opportunity is with a prestigious Fortune 500 company located in Omaha, known for its professional atmosphere and commitment to employee growth. In this role,...

  • Insurance Client Relationship Manager

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Holmes Murphy Full time

    Company Overview:Holmes Murphy stands as one of the largest privately owned insurance brokerages in the United States. Our commitment is to enhance health, safeguard wealth, and provide assurance to our clients. We take pride in fostering a workplace where employees are passionate about their roles and their colleagues.Position Summary:We are seeking a...

  • Insurance Client Relationship Manager

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Holmes Murphy Full time

    Company Overview:Holmes Murphy stands as one of the largest privately owned insurance brokerages in the United States. Our core mission is to enhance health, safeguard wealth, and provide tranquility to our clients. We take pride in fostering a workplace where employees are passionate about their roles and the collaborative environment.We offer a dynamic,...

  • Client Relationship Manager

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Prime Time Healthcare Full time

    Company OverviewPrime Time Healthcare is a specialized staffing agency located in Omaha, NE, focusing on Travel Nursing, Permanent Placement, temporary staffing, and per diem services. We serve a variety of sectors including Nursing, Allied Health, Management, Executive roles, Pharmacy, Physicians, Nurse Practitioners, and other Clinical environments....

  • Partner Success Manager

    2 days ago

    Magstatt-le-Bas, Grand Est, United States Carson Group Holdings, LLC Full time

    Job Title: Partner Success ManagerJob Summary:We are seeking a highly skilled and experienced Partner Success Manager to join our team at Carson Group Holdings, LLC. As a Partner Success Manager, you will be responsible for ensuring the success of our partner firms by providing top-tier service and support.Key Responsibilities:Be the point of contact for our...

  • Retail Print and Client Services Manager

    7 days ago

    Magstatt-le-Bas, Grand Est, United States Office Depot Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Print and Client Services Supervisor to join our team at Office Depot. As a key member of our management team, you will be responsible for overseeing the daily activities of our print services department, providing guidance and training to our team members, and driving customer satisfaction...

  • Insurance Client Relationship Manager

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Holmes Murphy Full time

    Company Overview:Holmes Murphy stands as one of the largest privately owned insurance brokerages in the United States. Our mission revolves around promoting health, safeguarding wealth, and ensuring peace of mind for our clients. We take pride in fostering a workplace where employees are passionate about their roles and the team they work with.Position...

  • Healthcare Client Relations Manager

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Prime Time Healthcare Full time

    Company OverviewPrime Time Healthcare is a specialized staffing agency located in Omaha, NE, focusing on Travel Nursing, Permanent Placement, temp-to-perm, and per diem staffing solutions. Our services span various sectors including Nursing, Allied Health, Management, Executive roles, Pharmacy, Physician services, Nurse Practitioners, and other Clinical...

  • Customer Success Strategist

    5 days ago

    Magstatt-le-Bas, Grand Est, United States Lumen Technologies Full time

    About Lumen TechnologiesLumen Technologies is a leading provider of digital infrastructure solutions, connecting people, data, and applications across the globe. Our mission is to ignite business growth by delivering innovative, secure, and effortless connectivity.We're committed to building a culture of teamwork, trust, and transparency, where our employees...

  • Client Account Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Charles Schwab Full time

    Your OpportunityOperational Services Account Solutions (OSAS) serves as the core operational division for Investor Services New Accounts. Our mission is to cultivate client loyalty by precisely and efficiently addressing our clients' requirements, while emphasizing employee growth and teamwork.As a valued member of our OSAS team, your primary focus will be...

  • Client Support Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Orion Corporation Full time

    Overview of the Role: As a Customer Care Associate, you will deliver essential technical support and guidance to clients through various communication channels. Your responsibilities will include addressing customer inquiries regarding products and services, encompassing installation, operational functions, troubleshooting, and maintenance. We seek an...

  • Client Support Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Orion Corporation Full time

    Opportunity Overview: As a Customer Care Agent at Orion Corporation, you will deliver essential technical assistance and support to clients through various communication channels. Your role will involve addressing customer inquiries regarding products and services, encompassing installation, operational functions, troubleshooting, and maintenance. We seek an...

  • Insurance Client Relations Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Holmes Murphy Full time

    About Us:Holmes Murphy stands as one of the largest privately owned insurance brokerage firms in the nation. Our core mission revolves around enhancing health, safeguarding wealth, and providing tranquility to our clients. We take pride in fostering a workplace where employees are passionate about their roles and their colleagues. Our guiding principle is...

  • Client Account Services Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Charles Schwab Full time

    Your OpportunityOperational Services Account Solutions (OSAS) serves as the core operational unit for Investor Services New Accounts. Our mission is to foster client loyalty by effectively and accurately addressing our clients' needs, while emphasizing employee growth and teamwork.As a vital member of the OSAS team, your primary focus will be on facilitating...

  • Client Support Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Clearstream Full time

    Join Our Team as a Customer Service RepresentativeClearstream is seeking enthusiastic individuals with a passion for customer service to join our team. We are looking for dedicated professionals to support our clients at one of our bustling locations.This full-time position offers flexible shifts during weekdays and Saturdays, ensuring a work-life balance...

  • Client Reporting and Security Specialist

    9 hours ago

    Magstatt-le-Bas, Grand Est, United States Charles Schwab Full time

    About the RoleWe are seeking a highly skilled Client Reporting and Security Specialist to join our team at Charles Schwab. As a key member of our Client Service & Supports (CS&S) Operational Support division, you will play a critical role in promoting client loyalty by providing high-quality subject matter expertise to our clients and internal business...

  • Client Care Manager

    5 days ago

    Magstatt-le-Bas, Grand Est, United States True North Home Care Full time

    Job Summary:The Client Care Manager is a critical role at True North Home Care, responsible for overseeing the quality care of our clients. This position requires a high level of professionalism, attention to detail, and excellent communication skills.Key Responsibilities:Client Care: Ensure the quality care of clients by implementing and maintaining care...

  • Client Relations Specialist, Employee Benefits

    1 week ago

    Magstatt-le-Bas, Grand Est, United States Holmes Murphy & Associates Full time

    At Holmes Murphy & Associates, we prioritize the well-being of our employees, the environments they work in, and the culture we cultivate. We believe that when employees feel valued and recognized for their contributions, they are more invested in the success of both our clients and our organization. Our team members are empowered to shape their own career...

  • Client Relations Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Hemphill Search Group, Inc. Full time

    Join Our Dynamic Team!If you possess outstanding customer service skills, enjoy helping clients, and excel in educating others, this role is perfect for you.This expanding software organization is enhancing its customer support and training division due to increased demand.Engage with business clients by addressing inquiries and guiding them on how to...

  • Client Support Specialist

    2 weeks ago

    Magstatt-le-Bas, Grand Est, United States Staff My Agency Full time

    Staff My Agency is actively seeking a Customer Service Representative to enhance our team. We are looking for a dedicated individual who is eager to contribute to our success. Previous experience in the insurance sector is not a prerequisite, as we are committed to training the right candidate with the necessary skills.We value energetic professionals who...