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Client Relations Specialist, Employee Benefits

2 months ago

MagstattleBas, Grand Est, United States Holmes Murphy & Associates Full time

At Holmes Murphy & Associates, we prioritize the well-being of our employees, the environments they work in, and the culture we cultivate. We believe that when employees feel valued and recognized for their contributions, they are more invested in the success of both our clients and our organization. Our team members are empowered to shape their own career paths and contribute meaningfully to our mission.

Position Overview:

We are seeking a Client Service Consultant to enhance our Employee Benefits division. The successful candidate will be responsible for a variety of tasks aimed at ensuring client satisfaction and operational efficiency.

Key Responsibilities:

  • Identify and explore opportunities to grow client accounts, with or without the assistance of senior consultants.
  • Build and maintain strong relationships with colleagues, clients, insurance providers, and vendors; effectively manage escalated issues.
  • Share knowledge, delegate responsibilities, and mentor team members.
  • Develop and oversee project timelines, detailing tasks, durations, and accountable team members.
  • Track monthly financials and budgets; prepare and present client reports.
  • Request, organize, and assess health and welfare plan renewals in collaboration with senior consultants.
  • Draft and refine complex Requests for Proposals (RFPs), distribute to insurance carriers, negotiate terms as necessary, and analyze proposals for senior consultant evaluation.
  • Prepare and deliver customized client presentations and communications.
  • Implement new health and welfare benefit programs.
  • Manage problem resolution, conducting necessary research and analysis.
  • Respond promptly and courteously to inquiries from colleagues, clients, and insurance carriers.
  • Handle sensitive matters with discretion, diplomacy, and confidentiality.
  • Conduct client site visits for in-person meetings as required.
  • Assist clients in adhering to compliance standards related to HIPAA, ERISA, PPACA, and other benefit-related regulations.
  • Monitor Helpline performance, provide updates, and assist with training sessions.
  • Engage in special projects and additional duties as assigned.
Knowledge, Skills, and Abilities:
  • Willingness to travel to client locations in coordination with sales/service team members is essential.
  • Commitment to participate in internal and external educational opportunities to enhance knowledge of current insurance topics and relevant system improvements.
  • Desire to pursue technical designations and/or continuing education as appropriate.
  • Must be knowledgeable of and adhere to HMA's Client Privacy Policy, HIPAA regulations, and E&O procedures and policies.
Qualifications:
  • A high school diploma is required; a college degree is preferred. Professional designations such as CEBS or CLU are advantageous. Human Resource certifications, such as PHR or SPHR, are also preferred. An active state Life & Health insurance license, or the ability to obtain one within three months of hire, is required.
  • A minimum of 3-5 years of experience in a life/health, employee benefits, or provider organization is required.
Benefits: In addition to core benefits like health, dental, and vision, employees enjoy:
  • Paid Parental Leave and supportive New Parent Benefits.
  • Company-paid continuing education and tuition reimbursement.
  • 401k Profit Sharing, ensuring every full-time employee's future is secured.
  • Generous time-off policies, encouraging employees to take necessary breaks.
  • Support for community engagement through paid volunteer time off and matching gifts to charities.
  • Commitment to diversity, equity, and inclusion with dedicated programs and initiatives.
  • Opportunities for merit increases and promotions based on performance.
  • Annual discretionary bonus opportunities.
Holmes Murphy & Associates is an Equal Opportunity Employer.