Client Support Specialist

2 weeks ago

MagstattleBas, Grand Est, United States Orion Corporation Full time
Overview of the Role:

As a Customer Care Associate, you will deliver essential technical support and guidance to clients through various communication channels. Your responsibilities will include addressing customer inquiries regarding products and services, encompassing installation, operational functions, troubleshooting, and maintenance. We seek an individual who embodies our Orion values and is eager to develop alongside us.

Key Responsibilities:
  • Handle incoming customer calls with professionalism and courtesy.
  • Investigate and resolve customer inquiries, concerns, and issues promptly and courteously.
  • Offer preventive maintenance and configuration advice to customers.
  • Document and manage customer requests appropriately.
  • Escalate complex inquiries to the appropriate support teams.
  • Provide accurate technical and product-related information to customers.
  • Research and troubleshoot customer complaints, technical issues, and billing inquiries.
  • Consistently follow up with customers as needed.
  • Gather customer feedback in an open and non-judgmental manner.
  • Effectively communicate customer issues and feedback to relevant internal teams.
  • Document all support interactions, including inquiries, complaints, and actions taken, in the customer database.
  • Maintain an organized filing system and manage assigned tickets and correspondence.
  • Keep up-to-date with product and service knowledge.
  • Prepare necessary correspondence for the company ticketing system.
Qualifications:
  • High school diploma or equivalent required.
  • At least 6 months of experience in customer service or call center roles, preferably in technical support.
  • Basic understanding of the organization's products and services.
  • Proficiency in Windows OS and general internet navigation.
  • Ability to obtain Orion Industry Certification.
  • Strong relationship management skills with stakeholders at all organizational levels.
Compensation:
The salary for this position is approximately $24.46 per hour. This figure represents the estimated pay at the time of this posting and may vary based on geographic location, job-related knowledge, skills, and experience. Orion also offers a competitive benefits package, including health, dental, vision, and disability coverage from day one, a 401(k) plan with employer match, paid parental leave, pet benefits, student loan repayment, and more.

About Orion Corporation:

At Orion, we achieve our best results by being accountable to each other and the clients we serve. We are committed to fostering an inclusive environment where everyone is respected, valued, and heard. Our willingness to innovate and challenge the status quo ensures we exceed client expectations. Thinking differently is part of our culture; we push boundaries and strive for transformative outcomes. Our collective drive to succeed propels Orion's growth and enhances success for our clients and team members.

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