Front Office Administrator

2 weeks ago


Sunnyvale, California, United States Jennifer Chiang, DDS Full time

Jennifer Chiang, DDS is seeking a highly motivated and detail-oriented Front Office Coordinator to join our growing practice.

As a key member of our team, you will play a vital role in ensuring the smooth operation of our front office and providing exceptional patient care. We are currently transitioning to a paperless patient management system, and your expertise in organization and communication will be instrumental in this exciting upgrade.

Key Responsibilities:
  • Manage all aspects of the front desk, including patient check-in/out, scheduling appointments, and answering phone calls with professionalism and courtesy.
  • Assist in the implementation and management of our new paperless patient management software, ensuring accurate patient records and documentation throughout the transition process.
  • Provide exceptional patient communication, addressing inquiries promptly and efficiently while maintaining a positive and welcoming atmosphere.
  • Maintain a clean, organized, and efficient front office environment to create a pleasant experience for both patients and staff.
  • Collaborate with the dental team to streamline administrative processes and enhance overall practice efficiency.
  • Handle billing, insurance verification, and appointment reminders to ensure smooth financial transactions and patient satisfaction.
Skills and Experience:
  • Strong attention to detail and exceptional organizational skills are essential for success in this role.
  • Excellent patient communication and interpersonal skills are crucial for building rapport with patients and creating a positive experience.
  • Ability to work independently, manage multiple tasks efficiently, and prioritize responsibilities effectively.
  • Experience with dental software and administrative tasks is preferred, but training will be provided for the new system.
  • A positive attitude, willingness to learn new skills, and adaptability to changing environments are highly valued.


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