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Front Desk Representative

2 months ago

Sunnyvale, California, United States Marriott Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aloft Sunnyvale. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Resolve guest concerns in a professional and courteous manner
  • Maximize daily room sales and revenue
  • Coordinate daily group arrival and departure preparation, special requests, room assignments, and guest amenity programs
  • Balance room types in the computer and identify designated requirements and requests
  • Review Front office pass downs, GXP, and Guest feedback forms daily
  • Perform other duties as requested by management

Requirements:

  • Model the Aloft culture in every interaction and relationship
  • Excellent communication and leadership skills
  • Strong, creative problem-solving skills
  • Proactive, self-starter who can work well independently and as part of a team
  • Comfortable being a change agent and creating a welcoming environment
  • Confident and able to think clearly on your feet and under pressure
  • Pleasant telephone demeanor
  • Ability to manage stressful situations in a calm, professional manner
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Must have the ability to work a varied schedule that may include evenings, nights, and weekends
  • Punctuality and regular and reliable attendance
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum amount of supervision

Preferred Qualifications:

  • High school graduate; some college is a plus
  • Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers, and vendors
  • Previous experience in credit card handling

Equal Opportunity Employer: Shashi Group is an inclusive environment. We are an equal opportunity employer and will select a candidate based on job-related qualifications without regard to race, color, creed, national origin, ancestry, citizenship status, sex, gender (including gender identity and gender expression), marital status, sexual orientation, pregnancy, age, religion, medical condition (including genetic characteristics), genetic information, physical or mental disability, military service or veteran status, or any other basis protected by state law, federal law, or local ordinance