Catering Operations Supervisor

2 weeks ago


Las Vegas, Nevada, United States Compass Group Careers Full time
Job Overview

Position Title: Premium Catering & Clubs Lead Supervisor

Starting Pay: $23.00 per hour

Schedule: Full-Time

At Compass Group, we believe in the power of diversity and inclusion, which drives our success. We invite you to explore a rewarding career with us.

Are you seeking a role that offers competitive compensation and opportunities for professional growth? Our team members enjoy great benefits, including early access to wages and high-interest savings options through our app.

Levy, a prominent player in the Food, Beverage, and Retail sector, has been creating exceptional experiences for over 40 years. With a strong presence in more than 200 venues across the country, we pride ourselves on our creativity, custom strategies, and impeccable service.

Key Responsibilities

Leadership and Supervision:

  • Assist the Catering & Clubs Manager in daily operations and serve as the main point of contact in their absence.
  • Oversee, mentor, and manage part-time supervisors and team members.
  • Support staffing, scheduling, and training initiatives for team members.
  • Foster strong relationships with clients, guests, subcontractors, and team members.
  • Ensure effective communication with all stakeholders to enhance service delivery and guest satisfaction.

Guest Experience:

  • Maintain positive guest relationships by gathering regular feedback and addressing concerns promptly.
  • Ensure all catering and club services meet or exceed guest expectations in terms of food presentation and service quality.
  • Communicate menu information and service preferences effectively to staff and guests.

Training and Development:

  • Educate team members on menu, wine, and beverage knowledge.
  • Develop and implement training programs to enhance team performance and service quality.
  • Conduct regular pre-shift meetings to ensure clear communication between management and staff.

Operations Management:

  • Assist in planning and executing events.
  • Implement all menus, promotions, and programs as directed by the Catering & Club Manager.
  • Coordinate with other departments to ensure seamless event operations.
  • Conduct pre-event and post-event walkthroughs to ensure compliance with Levy standards.

Compliance and Safety:

  • Ensure adherence to Levy's Service Standards and operational policies.
  • Train and enforce responsible service of alcoholic beverages, ensuring compliance with corporate procedures.
  • Maintain sanitation practices and adhere to Department of Health guidelines.

Administration:

  • Utilize applicable Levy systems accurately.
  • Collect completed paperwork from suite team members post-event.
  • Provide guidance and feedback to team members using performance tools.

Problem-Solving and Decision-Making:

  • Address and resolve guest service issues promptly and effectively.
  • Troubleshoot and rectify issues across all departments within your area.
  • Adapt to changing priorities and manage multiple tasks in a fast-paced environment.
  • Demonstrate strong attention to detail.

Continuous Improvement:

  • Identify opportunities for enhancing service quality and operational efficiency.
  • Engage in ongoing professional development and training programs.
Job Requirements
  • Minimum of two years of leadership experience in a hotel, full-service restaurant, catering facility, or club environment.
  • Ability to walk and stand for extended periods, including walking up and down stairs, and lifting up to 30 lbs.
  • Basic knowledge of Microsoft Office, Excel, and Outlook.
  • Valid Food Handlers Card and TAM Card.

Discover the benefits of working with Levy, a member of Compass Group USA.

Compass Group is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities and experience.

Associates of Levy enjoy a variety of fantastic benefits, including early access to wages and a comprehensive health and wellness program.



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