Mortgage Loan Servicing Specialist
4 weeks ago
We are seeking a skilled Collections Representative to join our Mortgage Loan Servicing department at Idaho Housing and Finance Association. As a Collections Representative, you will work directly with borrowers who are past due on their payments, providing financial education and counseling to help them stay in their homes.
Key Responsibilities:
- Provide accurate direction regarding methods of payment based on loan circumstances
- Effectively assess loan status and borrower circumstance and provide accurate assistance or referral as appropriate
- Provide HUD Counseling
- Review borrowers for Home Retention Programs based on loan type
- Order property inspections and facilitate property preservation efforts as needed/specified by each of the servicing guides for FHA, FNMA, FHLMC, USDA, and VA
- Resolve delinquency through collection efforts and borrower assistance programs
Requirements:
- Experience with loss mitigation programs and loan counseling preferred
- HUD Counseling Certification obtained within 6 months of employment
- High School Diploma, GED, or equivalent experience required
- Minimum 1-2 years of experience in mortgage servicing and/or collections
- Strong attention to detail
- Must be a team player
- Exceptional organization and time management skills
- Strong phone etiquette and customer service skills
- Bilingual Spanish is a plus
- Ability to exercise prudent judgement
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Mortgage Loan Officer
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Loan Servicing Specialist
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Boise, Idaho, United States Idaho Housing and Finance Association Full timeJob SummaryWe are seeking a highly skilled Loan Servicing Specialist to join our team at the Idaho Housing and Finance Association. As an Early Stage Collections Representative, you will work directly with borrowers who are past due on their payments, providing financial education and counseling to help them avoid mortgage delinquency.Key...
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Loss Mitigation Specialist
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