Mortgage Loan Servicing Specialist

4 weeks ago


Boise, Idaho, United States Idaho Housing and Finance Association Full time
Job Description

We are seeking a skilled Collections Representative to join our Mortgage Loan Servicing department at Idaho Housing and Finance Association. As a Collections Representative, you will work directly with borrowers who are past due on their payments, providing financial education and counseling to help them stay in their homes.

Key Responsibilities:

  • Provide accurate direction regarding methods of payment based on loan circumstances
  • Effectively assess loan status and borrower circumstance and provide accurate assistance or referral as appropriate
  • Provide HUD Counseling
  • Review borrowers for Home Retention Programs based on loan type
  • Order property inspections and facilitate property preservation efforts as needed/specified by each of the servicing guides for FHA, FNMA, FHLMC, USDA, and VA
  • Resolve delinquency through collection efforts and borrower assistance programs

Requirements:

  • Experience with loss mitigation programs and loan counseling preferred
  • HUD Counseling Certification obtained within 6 months of employment
  • High School Diploma, GED, or equivalent experience required
  • Minimum 1-2 years of experience in mortgage servicing and/or collections
  • Strong attention to detail
  • Must be a team player
  • Exceptional organization and time management skills
  • Strong phone etiquette and customer service skills
  • Bilingual Spanish is a plus
  • Ability to exercise prudent judgement

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