Reservation Coordinator

5 hours ago


Redwood City, California, United States Transdev Full time
About Transdev

Transdev is a leading provider of transportation services in the United States, operating in 19 countries and employing over 32,000 people across 400 locations. We offer a range of mobility solutions, including transportation systems, vehicle maintenance, and fleet management.

Job Summary

We are seeking a Reservationist to join our team in Redwood City, CA. As a Reservationist, you will be responsible for answering customer phone calls, scheduling rides, and communicating with customers regarding late vehicle service and "No Shows". You will also be responsible for resolving service-related complaints and creating daily route maps of reservations for drivers.

Responsibilities
  • Answer customer phone calls and schedule rides using the scheduling system
  • Enter new customer information and changes into the system
  • Communicate late vehicle service and verify "No Shows" with customers
  • Resolve service-related complaints
  • Create daily route maps of reservations for drivers
Requirements
  • High school diploma or GED
  • 2 years of reservationist or customer service experience
  • Computer literate with the capacity to learn new software
  • Ability to operate standard telephone system
  • Excellent communication and listening skills
What We Offer
  • $20.50 to $26.50 per hour (DOE)
  • Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision
  • Paid time off and vacation

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We are committed to providing a safe and inclusive work environment for all employees.



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