Call Center Associate

3 days ago


Houston, Texas, United States Createify Form Full time
Createify Form is a forward-thinking organization located in Houston. The estimated annual compensation for this position is $48,000 - $65,000. We are looking for a dedicated Call Center Representative to contribute to our team's success. The successful candidate will be responsible for delivering top-notch customer experiences through inbound calls, resolving customer concerns, and providing relevant product and service information.

The key duties of this role include:
  1. Responding to customer inquiries in a prompt and courteous manner.
  2. Effectively resolving customer complaints, addressing their needs, and providing accurate solutions.
  3. Recording customer interactions and escalating critical issues when required.
  4. Sustaining a high level of professionalism and empathy throughout all customer interactions.
  5. Exceeding performance benchmarks for call volume, customer satisfaction, and resolution times.

To excel in this position, candidates should possess excellent verbal and written communication skills, superior problem-solving abilities, and the capacity to thrive in a dynamic work environment. They should also have basic computer proficiency and familiarity with customer service software, as well as the ability to multitask and prioritize tasks effectively.
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