IT Support Specialist

2 days ago


Bothell, Washington, United States BCforward Full time
Job Title: IT Support Specialist

BCforward is seeking a highly motivated IT Support Specialist to join our team in Bothell, WA. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, including installation, maintenance, and repair of computer systems and networks.

Responsibilities:
  • Investigate and resolve complex technical issues related to hardware and software installations and maintenance.
  • Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
  • Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
  • Instruct customers on the operation and maintenance of systems and equipment.
  • Ensure issues are referred to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
  • Act as a liaison with customers on administrative and technical matters for assigned projects.
  • Perform analysis and prepare reports on system problem trends and issues.
Requirements:
  • 5+ years of field support experience.
  • Ticket and asset management.
  • Strong hardware and software installation, support, and troubleshooting skills.
  • Experience with Windows XP, 10, and 11, Mac OS, and iOS.
  • Knowledge of network printer, HP configuration, consumable swaps, and moves.
  • Experience with Active Directory, MS Office, phone security, and OS365.
  • Networking troubleshooting and support skills.
  • Support skills for VPN connectivity and security.
  • Configuring new PCs/notebooks via imaging, SCCM, and standalone.
  • Remote install software/hardware and support.
  • Knowledge of basic networking concepts and hands-on support.
  • Lift and carry up to 40lbs.
Preferred Education and Training:
  • High school or GED.
  • Lenovo or other vendor certifications.
  • CompTia A+, Network+/Security+ (preferred but not required).
  • Apple training (preferred but not required).
Work Environment:
  • Office environment.
  • Walk-up kiosk/vending and lock/network printers.
  • Data Center or Telco Closet.
  • May require weekend work for critical and high-priority support only.
  • Will require shift work/on-call coverage.

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your resume in Word format, referencing job code when responding to this ad.



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