Field Support Specialist
1 week ago
US Tech Solutions is seeking a skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for providing on-site support to customers, including installation, maintenance, and repair of systems and equipment.
Key Responsibilities- Investigate and resolve complex installations and maintenance matters
- Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment
- Verify and approve operational quality of system equipment
- Resolve customer issues in hardware installation, repair, upgrade, and maintenance
- Instruct customers in the operation and maintenance of systems/equipment
- Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting
- Act as a liaison with customers on administrative and technical matters for assigned projects
- Perform analysis and prepare reports on system problem trends and issues
- 5+ years of field support experience
- Ticket and asset management
- Strong hardware/software installation, support, and troubleshooting
- Windows XP, 10, and 11 experience
- Mac OS and iOS support
- Network Printer, Client configuration, consumable swaps, and moves
- Experience with Active Directory, MS Office, phone security, OS365
- Requires Networking troubleshooting and support
- Support skills for VPN connectivity and security
- Configuring new PC's/notebooks via imaging, SCCM and standalone
- Remote Install software/hardware and support
- Knowledge of basic networking concepts and Hands &Eyes support
- Lift and carry up to 40lbs
- High school or G.E.D.
- Lenovo or other vendor certifications
- CompTIA A+, Network+/Security+ (Preferred but not required)
- Apple training (preferred but not required)
- Office environment
- Walk up kiosk/ vending and lock / network printers
- Data Center or Telco Closet
- May require weekend work for Critical and High Priority support only
- Will require shift work/On-call coverage
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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