Aircraft Interior Support Specialist

2 days ago

Bothell, Washington, United States Greenpoint Technologies Full time
Job Summary

Greenpoint Technologies is seeking a highly skilled Aircraft Interior Support Specialist to provide technical support to VVIP clients regarding aircraft interior systems, including entertainment systems, lighting, seating, and custom installations.

Key Responsibilities
  • Provide technical support to VVIP clients, ensuring their needs are met promptly and professionally.
  • Communicate with clients and their representatives to understand their needs and explain technical solutions.
  • Diagnose, troubleshoot, and resolve complex technical issues, coordinating with internal engineering teams as needed.
  • Create and maintain comprehensive documentation of support cases, including technical resolutions and best practices.
  • Ensure that all support-related activities align with the company's high standards of quality and customer service.
  • Provide training and guidance to clients on the operation and maintenance of their VVIP aircraft interiors.
  • Work closely with internal teams, such as engineering, design, and manufacturing, to ensure client satisfaction and product quality.
Requirements
  • Bachelor's degree in an engineering discipline and a minimum of five years of experience in VVIP aircraft interior modifications or equivalent combination of education and experience.
  • Understanding of VVIP aircraft interiors, systems, avionics, and electrical equipment.
  • Good verbal and written communication skills, with the ability to interact professionally with high-profile clients and their representatives.
  • Ability to diagnose and resolve complex technical issues effectively and efficiently.
  • Demonstrated commitment to providing exceptional customer service and maintaining a customer-centric approach.
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
  • Comfortable adapting to the unique and evolving needs of VVIP clients.
  • Effective in communicating with diverse cultural groups as well as different levels from owners to factory floor personnel.
  • Ability to read and interpret documents such as RFQs, statements of work, engineering drawings, aircraft technical publications (AMM, IPC, WDM, SDS, ICA, etc), and component specifications.
  • Ability to solve practical problems and deal with uncertainty in situations where only limited standardization exists.
  • Ability to work outside of core business hours as required.
  • Ability to travel for extended periods of time up to 6 weeks.
What We Offer
  • Competitive salary range: $99,456.00 - $136,752.00 USD.
  • Opportunity to work on complex and innovative projects.
  • Collaborative and dynamic work environment.
  • Professional development opportunities.

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