IT Support Specialist
2 weeks ago
As an IT Support Specialist at eTeam, you will play a critical role in ensuring the smooth operation of our clients' computer systems and networks. Your expertise in hardware and software installation, support, and troubleshooting will be essential in resolving complex technical issues and providing top-notch customer service.
Key Responsibilities:
• Investigate and resolve complex technical issues related to hardware and software installations and maintenance.
• Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
• Verify and approve the operational quality of system equipment.
• Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
• Instruct customers on the operation and maintenance of systems/equipment.
• Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
• Perform analysis and prepare reports on system problem trends and issues.
Requirements:
• 5+ years of IT support experience.
• Expertise in hardware break/fix, ticket and asset management, and strong hardware/software installation, support, and troubleshooting skills.
• Experience with Windows XP, 10, and 11, Mac OS, and iOS, as well as network printer, HP configuration, consumable swaps, and moves.
• Knowledge of basic networking concepts and hands-on support skills.
• Ability to lift and carry up to 40lbs.
Preferred Qualifications:
• High school or G.E.D.
• Lenovo or other vendor certifications.
• CompTia A+, Network+/Security+ (preferred but not required).
• Apple training (preferred but not required).
Work Environment:
Office environment.
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