Aerospace Client Support Specialist

2 days ago

Bothell, Washington, United States Greenpoint Technologies Full time
Job Overview

Greenpoint Technologies is seeking a highly skilled Client Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring client satisfaction with delivered products by fielding client inquiries and resolving client questions and complaints.

Key Responsibilities:

  • Manage warranty claims from clients from initial receipt to delivery of repair/replacement.
  • Work closely with Operations (PM, SCM, Engineering, Production) to assess claim validity and potential deployment of resources to support such claims.
  • Coordinate effectively with other departments to ensure prompt response to clients.
  • Manage spare part orders from clients, including initial quoting, order acknowledgement, initiation of D365 sales orders, and follow up on procurement activity to ensure spare parts are delivered to clients in the agreed timeframe with the correct paperwork.
  • Create and track Service Orders and any associated D365 sales orders.
  • Provide administrative support to Client Support team members as required.
  • Recommend process improvements as necessary.

Requirements:

  • Bachelor's degree and a minimum three (3) years' aerospace sales or administrative experience or equivalent combination of education and experience.
  • Effective in communicating with diverse cultural groups as well as different levels from owners to factory floor personnel.
  • Ability to work well independently and cross-functionally as part of an established team.
  • Strong problem-solving skills and proven ability to impact and influence.
  • Ability to manage time and work successfully when faced with deadlines and competing demands.

About Greenpoint Technologies:

Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It's complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:

  • Big jobs and stretch assignments.
  • High accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.
  • Ability to make a big, visible impact on the end product.

We welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

  • Aerospace Buyer

    4 weeks ago

    Bothell, Washington, United States The Structures Company Full time

    Job OverviewWe are seeking a highly skilled Aerospace Buyer to join our team at The Structures Company. As an Aerospace Buyer, you will be responsible for procuring, tracking, and expediting goods and services for our clients in the aerospace industry.Key Responsibilities:Procure and manage the purchase of raw materials, equipment, parts, and supplies from...

  • Aerospace Buyer

    3 weeks ago

    Bothell, Washington, United States The Structures Company, LLC Full time

    Aerospace Buyer Job DescriptionWe are seeking an experienced Aerospace Buyer to join our team at The Structures Company, LLC. As an Aerospace Buyer, you will be responsible for procuring, tracking, and expediting goods and services for our clients in the aerospace industry.Key Responsibilities:Procure and manage the purchase of raw materials, equipment,...

  • Aerospace Buyer

    3 weeks ago

    Bothell, Washington, United States The Structures Company, LLC Full time

    Aerospace Buyer Job DescriptionJob Summary:We are seeking an experienced Aerospace Buyer to join our team at The Structures Company, LLC. As an Aerospace Buyer, you will be responsible for procuring, tracking, and expediting goods and services for our clients in the aerospace industry.Key Responsibilities:Procure and track goods and services from...

  • Aerospace Certification Specialist

    2 days ago

    Bothell, Washington, United States Greenpoint Technologies Full time

    Job SummaryGreenpoint Technologies is seeking a highly skilled Certification Specialist to join our team. As a key member of our certification team, you will be responsible for ensuring compliance with all relevant regulatory requirements for Supplemental Type Certificates (STC) and delivering high-quality certification solutions to our clients.Key...

  • IT Support Specialist

    2 weeks ago

    Bothell, Washington, United States BCforward Full time

    Job Title: IT Support SpecialistBCforward is seeking a highly motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving complex technical issues, and ensuring that our clients' IT systems are running smoothly.Responsibilities:Provide...

  • IT Support Specialist

    3 days ago

    Bothell, Washington, United States BCforward Full time

    Job Title: IT Support SpecialistBCforward is seeking a highly motivated IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their IT systems are running smoothly and efficiently.Responsibilities:Investigate and resolve complex technical...

  • Aerospace Engineering Team Lead

    1 month ago

    Bothell, Washington, United States AtWork Group Full time

    About the RoleWe are seeking an experienced Engineering Team Lead to join our team at AtWork Group. As a key member of our engineering team, you will be responsible for leading a team of engineers to produce high-quality aircraft interior designs that meet multiple schedules and budgets.Key ResponsibilitiesLead a team of engineers to ensure successful...

  • IT Support Specialist

    3 weeks ago

    Bothell, Washington, United States BCforward Full time

    Job Title: IT Support SpecialistBCforward is seeking a highly motivated IT Support Specialist to join our team in Bothell, WA. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, including installation, maintenance, and repair of computer systems and networks.Responsibilities:Investigate and...

  • IT Support Specialist

    3 weeks ago

    Bothell, Washington, United States Precision Castparts Corp Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Precision Castparts Corp. As an IT Support Specialist, you will be responsible for providing technical support for computers and associated networks, installing, troubleshooting, servicing, and repairing personal computers, related PC software, printers,...

  • IT Support Specialist

    3 weeks ago

    Bothell, Washington, United States BCforward Full time

    Job Title: IT Support SpecialistBCforward is seeking a highly motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, including installation, maintenance, and repair of computer systems and equipment.Responsibilities:Investigate and resolve complex technical issues...

  • Client Support Administrator

    3 weeks ago

    Bothell, Washington, United States Assurant Full time

    Job Title: Client Support AdministratorWe are seeking a highly organized and detail-oriented Client Support Administrator to join our team. As a Client Support Administrator, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate processing of client information, and maintaining a high level of...

  • IT Support Specialist

    2 weeks ago

    Bothell, Washington, United States eTeam Full time

    Job Summary:As an IT Support Specialist at eTeam, you will play a critical role in ensuring the smooth operation of our clients' computer systems and networks. Your expertise in hardware and software installation, support, and troubleshooting will be essential in resolving complex technical issues and providing top-notch customer service.Key...

  • Field Support Specialist

    2 weeks ago

    Bothell, Washington, United States US Tech Solutions Full time

    Job DescriptionUS Tech Solutions is seeking a skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for providing on-site support to customers, including installation, maintenance, and repair of systems and equipment.Key ResponsibilitiesInvestigate and resolve complex installations and maintenance...

  • Client Support Associate

    2 days ago

    Bothell, Washington, United States Apollo Consulting Group Full time

    Job Title: Client Support Associate - VerizonWe are seeking a highly motivated and ambitious Client Support Associate to join our team at Apollo Consulting Group. As a Client Support Associate, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding customer expectations.Key Responsibilities:Confer...

  • IT Support Specialist

    3 weeks ago

    Bothell, Washington, United States Precision Castparts Corp Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Precision Castparts Corp. The successful candidate will provide technical support for computers and associated networks, ensuring seamless operation and optimal performance.Key ResponsibilitiesProvide technical support for computers, hardware, and software, including...

  • Field Support Specialist

    2 hours ago

    Bothell, Washington, United States US Tech Solutions Full time

    Job Summary:US Tech Solutions is seeking a highly skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for providing on-site technical support to customers, including installation, maintenance, and repair of systems and equipment. You will also be responsible for resolving customer issues, instructing...

  • IT Support Specialist

    4 weeks ago

    Bothell, Washington, United States eTeam Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at eTeam. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our customers, ensuring that their hardware and software needs are met.Key ResponsibilitiesInvestigate and resolve complex technical issues related to hardware and...

  • Aircraft Interior Support Specialist

    2 days ago

    Bothell, Washington, United States Greenpoint Technologies Full time

    Job SummaryGreenpoint Technologies is seeking a highly skilled Aircraft Interior Support Specialist to provide technical support to VVIP clients regarding aircraft interior systems, including entertainment systems, lighting, seating, and custom installations.Key ResponsibilitiesProvide technical support to VVIP clients, ensuring their needs are met promptly...

  • Field Support Specialist

    3 weeks ago

    Bothell, Washington, United States US Tech Solutions Full time

    Job DescriptionAs a Field Desktop Support Specialist with US Tech Solutions, you will play a critical role in providing technical support to our clients. Your primary responsibility will be to investigate and resolve complex installations and maintenance matters of significance.Key Responsibilities:Provide on-site field support to customers, including...

  • Behavior Support Specialist

    3 weeks ago

    Bothell, Washington, United States Redwood Family Care Network Full time

    Job Title: Behavior Support SpecialistRedwood Family Care Network is seeking a dedicated and compassionate Behavior Support Specialist to join our team in Lynnwood and Everett, WA. As a Behavior Support Specialist, you will play a vital role in providing support to individuals with intellectual and developmental disabilities, promoting their independence,...