Customer Service Lead

3 weeks ago


Miami, Florida, United States Little Words Project Full time
Job Description
Little Words Project is seeking a Customer Service Lead to join our team in Miami. As a key member of our store operations team, you'll be responsible for delivering exceptional customer experiences, managing inventory, and driving sales growth.

Key Responsibilities:
  • Work closely with the Store Manager and Assistant Store Manager to drive team performance and achieve business objectives.
  • Develop and implement effective customer service strategies to drive customer satisfaction and loyalty.
  • Manage beading appointments and special events, ensuring seamless execution and exceptional customer experiences.
  • Coach and develop Sales Associates to deliver exceptional customer experiences.
  • Process transactions accurately on the POS system.

Requirements:
  • Minimum 2 years of retail experience with a proven track record of delivering exceptional customer experiences.
  • Excellent interpersonal and communication skills.
  • Able to work weekends and holidays as required.
  • Possess a strong understanding of Little Words Project's brand and values.

Estimated Salary:$48,000 - $58,000 per year, based on experience.
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