Service Coordinator
4 days ago
At Hobart Service, we are seeking a highly skilled Service Coordinator to join our team. This role is responsible for providing exceptional customer service and ensuring the timely delivery of services to our clients.
In this dynamic position, you will be working closely with our district employees, customers, and other outside personnel to establish and maintain good customer relationships. You will also have the opportunity to work with confidential data and ensure that all interactions are handled with integrity and professionalism.
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, paid time off, and 401(k) matching. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity
About Our Company
Hobart Service is a leading provider of commercial food equipment service solutions with over 125 years of experience. We pride ourselves on our commitment to quality, safety, and customer satisfaction. Our team of over 1,700 associates nationwide is dedicated to providing unparalleled service and support to our clients.
Key Responsibilities
- Answer incoming telephone service requests and log customer service calls in our system
- Schedule service calls to technicians and provide necessary information
- Maintain follow-up system for parts ordered by technicians to ensure customer satisfaction
- Perform clerical functions, such as tracking consignment, assisting walk-in customers, and handling phone calls for supervisors
- Train or cross-train other employees as needed
- Follow up on completed service calls to verify customer satisfaction and promote service contracts
Qualifications
- Accredited high school diploma, business, or trade school education, or GED
- Minimum one year of similar or related experience with high-volume dispatching experience
- Excellent verbal, written, and interpersonal communication skills
- Ability to handle competing/multiple priorities
- Computer skills: Microsoft Office products (Excel, Word, Outlook)
Benefits
- Competitive salary range: $45,000 - $55,000 per year
- Comprehensive benefits package, including health insurance, paid time off, and 401(k) matching
- Opportunities for professional growth and development
- A safe and inclusive work environment
Equal Employment Opportunity Employer
Hobart Service is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive workplace culture that values diversity and promotes equal opportunities for all employees.
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