Dispatch Team Lead

3 weeks ago


Miami, Florida, United States Hobart Service Full time
Job Description
We are seeking a highly skilled Dispatch Team Lead to join our team at Hobart Service. As a key member of our operations team, you will be responsible for coordinating the dispatch of our technicians to ensure prompt and efficient service delivery to our clients.

This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment. You will be working closely with our district employees, customers, and other outside personnel to establish and maintain good customer relationships and ensure that all interactions are handled with integrity and professionalism.

We offer a competitive salary of $50,000 - $60,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, paid time off, and 401(k) matching. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity

About Our Company
Hobart Service is a leading provider of commercial food equipment service solutions with over 125 years of experience. We pride ourselves on our commitment to quality, safety, and customer satisfaction. Our team of over 1,700 associates nationwide is dedicated to providing unparalleled service and support to our clients.

Key Responsibilities
- Coordinate the dispatch of technicians to ensure prompt and efficient service delivery
- Manage follow-up system for parts ordered by technicians to ensure customer satisfaction
- Perform clerical functions, such as tracking consignment, assisting walk-in customers, and handling phone calls for supervisors
- Train or cross-train other employees as needed
- Follow up on completed service calls to verify customer satisfaction and promote service contracts

Qualifications
- Accredited high school diploma, business, or trade school education, or GED
- Minimum two years of similar or related experience with high-volume dispatching experience
- Excellent verbal, written, and interpersonal communication skills
- Ability to handle competing/multiple priorities
- Computer skills: Microsoft Office products (Excel, Word, Outlook)

Benefits
- Competitive salary range: $50,000 - $60,000 per year
- Comprehensive benefits package, including health insurance, paid time off, and 401(k) matching
- Opportunities for professional growth and development
- A safe and inclusive work environment

Equal Employment Opportunity Employer
Hobart Service is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive workplace culture that values diversity and promotes equal opportunities for all employees.
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