Customer Service Representative Team Lead
3 days ago
About Our Company Culture
Job Title: Key HolderWe are seeking a highly motivated and customer-focused Key Holder to join our team at Little Words Project in Miami. The successful candidate will have 2+ years of retail experience, strong communication skills, and a passion for delivering exceptional customer service.
Core Responsibilities:
- Work collaboratively with the Store Manager and Assistant Store Manager to drive sales growth and achieve business objectives
- Develop and implement effective strategies to improve customer engagement and loyalty
- Manage in-store beading appointments and events, providing personalized support to customers
- Coach and support new and existing Sales Associates to achieve sales targets and provide exceptional customer service
Required Skills and Qualifications:
- 2+ years of retail experience, preferably in a customer-facing role
- Strong interpersonal and communication skills
- Problem-solving attitude and ability to work in a fast-paced environment
- Passion for learning and sharing LWP's core values, including positivity and kindness
Salary Range: $48,000 - $58,000 per year, depending on experience
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