Customer Service Representative Team Lead

3 days ago


Miami, Florida, United States Little Words Project Full time

About Our Company Culture

Job Title: Key Holder

We are seeking a highly motivated and customer-focused Key Holder to join our team at Little Words Project in Miami. The successful candidate will have 2+ years of retail experience, strong communication skills, and a passion for delivering exceptional customer service.

Core Responsibilities:

  • Work collaboratively with the Store Manager and Assistant Store Manager to drive sales growth and achieve business objectives
  • Develop and implement effective strategies to improve customer engagement and loyalty
  • Manage in-store beading appointments and events, providing personalized support to customers
  • Coach and support new and existing Sales Associates to achieve sales targets and provide exceptional customer service

Required Skills and Qualifications:

  • 2+ years of retail experience, preferably in a customer-facing role
  • Strong interpersonal and communication skills
  • Problem-solving attitude and ability to work in a fast-paced environment
  • Passion for learning and sharing LWP's core values, including positivity and kindness

Salary Range: $48,000 - $58,000 per year, depending on experience



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