Program Analyst
2 weeks ago
BronxWorks is dedicated to enhancing the economic and social well-being of individuals and families. Our mission spans from early childhood to senior care, as we provide essential services such as food, shelter, education, and support to foster a stronger community. We uphold the highest ethical standards in our work, ensuring that every individual is treated with dignity and respect, regardless of their circumstances or past experiences. With over 60 locations across the borough, we offer a diverse range of programs aimed at assisting families, children, youth, the elderly, and those facing homelessness, mental health challenges, and workforce development needs.
Key Responsibilities
- Collaborate with supervisors and senior management to establish and monitor departmental performance objectives aligned with the metrics set by the Department of Homeless Services Shelter Performance System.
- Evaluate and propose enhancements for current processes related to intake, enrollment, case conferencing, and discharge across various programs, including shelters and outreach teams.
- Develop proactive strategies to maintain consistent audit readiness and conduct internal audits as required.
- Work alongside the Program Director to ensure compliance with contractual and regulatory obligations.
- Create effective data collection methodologies and assess client outcomes to achieve program goals related to housing and healthcare access.
- Continuously monitor program performance, identify trends, and recommend data-driven adjustments to policies and procedures.
- Establish a standardized onboarding process for new hires across programs.
- Maintain a centralized resource hub to enhance awareness and streamline service referrals.
- Train staff on medication administration policies and support adherence to established models.
- Develop a centralized tracking system for housing opportunities across programs.
- Implement consumer satisfaction and grievance procedures, including regular surveys and client feedback mechanisms, and provide management with actionable insights.
- Assist in preparing proposals for program development and expansion in collaboration with supervisors.
- Oversee asset management and conduct regular audits using relevant databases.
- Support supervisors in compiling reports for funding sources.
- Contribute to the development and monitoring of corrective action plans for underperforming areas.
- Facilitate monthly departmental meetings to discuss Key Performance Indicators (KPIs).
- Establish a systematic approach to monitor housing outcomes and develop best practices for client placements.
- Submit regular reports to supervisors as needed.
- Supervise Quality Assurance and Housing staff as assigned.
- Act as a point of contact for compliance and performance-related inquiries in the absence of senior leadership.
- Perform additional duties as required.
Qualifications
- Master's degree in social work, public health, sociology, human services, or a related discipline.
- A minimum of 2 years of experience in social services or a comparable field.
- Exceptional oral and written communication skills, along with strong organizational and time management abilities.
- Proficiency in Microsoft Office, particularly Excel, and familiarity with standard business technologies.
- Basic knowledge of data management and analysis is essential.
- Experience with CARES, StreetSmart, and AWARDS databases is advantageous.
- Strong presentation skills and the ability to represent the organization at various functions.
- Capability to collect and analyze Key Performance Indicators (KPIs) and outcomes.
Physical Requirements
- Ability to work on a computer for extended periods.
- Occasional lifting and moving of objects up to 10 pounds.
- Capacity to stand, walk, or sit for prolonged durations.
- Ability to navigate multiple flights of stairs.
- Capability to bend and retrieve documents or objects.
- Willingness to travel throughout the boroughs using public transportation.
- Ability to travel at least 1 mile in various weather conditions.
- Completion of a TB Test within the initial employment period is required.
BronxWorks is committed to fostering an inclusive workplace that respects diversity. We are an equal opportunity employer and provide reasonable accommodations to qualified candidates and employees in accordance with applicable laws. We encourage applications from all qualified individuals without regard to race, color, gender, age, religion, national origin, disability, or any other characteristic protected by law.
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