Workstation Support Specialist

10 hours ago


Harrisburg, Pennsylvania, United States ATC Full time
About the Role

We are seeking a highly skilled and experienced Workstation Support Specialist to join our team at ATC. As a key member of our IT Support Team, you will be responsible for providing technical support and maintenance for our workstations, laptops, and other devices.

Key Responsibilities
  • Provide Tier 2 support for hardware and software issues, including installation and troubleshooting services.
  • Maintain device compliance and health, including tracking down PCs with broken SCCM clients, out-of-compliance updates, or reported application or operating system issues.
  • Assist IT staff with technical support and maintenance tasks, including installing and configuring PC hardware, peripherals, and software.
  • Use diagnostic software to troubleshoot and resolve technical issues.
  • Read, understand, and follow technical manuals, schematics, and documented processes in the English language.
  • Assemble and support microcomputer systems and multifunction printers, and install Cat5e and/or Cat6 cable runs and perform cable terminations.
  • Document and follow technical processes.
  • Travel to Driver and Photo License Centers to provide IT support assistance, and assist at other local facilities within the District 7 coverage area.
Requirements
  • Valid Driver's License
  • 3+ years experience installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
  • 3+ years experience installing and supporting laptops/docking stations
  • 3+ years experience installing and supporting multifunction print devices
  • 3+ years experience with Remedy or similar ticketing system
  • 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations)
  • Possess core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language
  • Desired experience with Cisco VPN router installation and support, Active Directory, Hyena System Management Software, Microsoft System Center Configuration Manager, creating process documentation, project management, and leading team deployments


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