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Desktop Support Specialist

2 months ago

Harrisburg, Pennsylvania, United States Bayside Solutions Full time

Job Summary:

Bayside Solutions is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities:

  • Provide technical support and assistance to employees via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to desktop computers, printers, and other IT equipment.
  • Install, configure, and maintain desktop computers, printers, and other IT equipment.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with other IT teams to resolve complex technical issues.

Requirements:

  • Strong technical skills and knowledge of desktop computers, printers, and other IT equipment.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.

Preferred Qualifications:

  • CompTIA A+ certification or equivalent.
  • Experience with Windows 11 and other Microsoft products.
  • Knowledge of Zebra RFID equipment and VoCollect.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.