Student Operations Supervisor

2 weeks ago


Hyde Park, New York, United States The Culinary Institute of America Full time

OPPORTUNITY OVERVIEW
The Student Operations Supervisor role presents an excellent chance for a student eager to acquire hands-on experience in managing a dynamic facility by supporting the oversight of a team of 15-20 Federal Work Study student employees.

In this capacity, the student will play a crucial role in the recruitment, training, and assessment of all Front Desk personnel.

The ideal candidate should be comfortable leading discussions and addressing any concerns or issues that may arise among peers. The Student Operations Supervisor will report directly to the Director of Student Engagement.

WORK SCHEDULE:
Available Shifts: 3 days per week, with 2-3 hours per shift based on operational needs.

KEY RESPONSIBILITIES
- Participate in the recruitment process for all prospective new team members.
- Oversee the training and onboarding of all new Front Desk staff at the SRC.
- Coordinate the availability of Federal Work Study SRC personnel to develop a monthly work schedule.
- Facilitate a segment of the mandatory staff meetings while also attending them.
- Assess current SRC Front Desk operations to enhance efficiency.
- Assist in establishing and enforcing new SRC policies and procedures.
- Provide coverage at the SRC Front Desk as required.
- Execute additional tasks as assigned by Professional Staff.

REQUIREMENTS
- Minimum of one semester of SRC Front Desk experience (as SRC Facility Assistant or Manager).
- Active involvement in the campus community.
- Strong organizational skills and reliability.
- Proficiency in Microsoft Office, OneDrive, and Google Drive.
- Familiarity with graphic design tools, such as Canva or PosterMyWall.
- Availability to work evenings and weekends as necessary.

PREFERRED EXPERIENCE
- 0-1 year of customer service experience.
- 0-1 year of supervisory experience.
- At least one semester of SRC Front Desk experience (as SRC Facility Assistant or Manager).

SKILL DEVELOPMENT AND LEARNING OUTCOMES
- Ability to uphold professionalism and adhere to standards of operational excellence, safety, efficiency, and educational objectives set by the CIA.
- Strong communication skills for effective interaction with guests, students, and faculty/staff.
- Excellent teamwork and interpersonal skills; ability to be adaptable, dependable, and manage multiple priorities simultaneously.
- Strong analytical, problem-solving, and conceptual abilities.

The successful candidate must be capable of performing all related functions of the role, which may include working evenings and weekends, the ability to bend, reach, and stand for extended periods, lifting and carrying items weighing up to fifty (50) pounds, and enduring high ambient temperatures.



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