Mid-Market Account Executive

5 days ago


Pleasant Grove, Utah, United States Dental Intelligence Full time
Job Description

The Customer Success Manager will be responsible for establishing strong executive-level relationships with key stakeholders within the customer base. You'll drive customer engagement, ensure the health of your portfolio, lead customer escalations, promote product adoption, and surface opportunities for expansion.

As a key member of our Customer Success team, you'll be measured by specific key performance indicators (KPIs) outlined below:

  • Build Strong Executive Level Relationships - Build trusting relationships with key stakeholders, produce at least 2 champions per account, and have an executive partner established in 100% of your portfolio.
  • Drive Engagements with Customers - Proactively build tasks and/or sets of tasks to execute with customers to maintain and improve customer health within Gainsight.
  • Lead Customer Escalation - Coordinate customer escalation, document steps, and ensure all teammates execute.
  • Driving Product Adoption - Drive utilization of our products within your portfolio of accounts and ensure customers understand and learn about new releases and functionality.
  • Surfacing Opportunities to Sales - Drive selling opportunities with customers for how to increase value through use of Dental Intelligence.

We offer a competitive salary of $85,000 - $110,000 per year, depending on experience, plus benefits including flexible time off, medical, dental, and vision coverage, life insurance, and 401(k) matching.



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