Helpdesk Customer Support Specialist

4 weeks ago


Washington, United States Serigor Inc Full time
Job Title: Helpdesk Customer Support Entry Job Summary: We are seeking a highly skilled and motivated Helpdesk Customer Support Entry to join our team at Serigor Inc. As a Helpdesk Customer Support Entry, you will be responsible for providing technical assistance to computer system users on a variety of issues. You will identify, research, and resolve technical problems, respond to telephone calls, email, and personnel requests for technical support, and document, track, and monitor the problem to ensure a timely resolution. Key Responsibilities: * Provide technical assistance to computer system users on a variety of issues * Identify, research, and resolve technical problems * Respond to telephone calls, email, and personnel requests for technical support * Document, track, and monitor the problem to ensure a timely resolution * Provide customer-oriented results and build an efficient end-user support environment Requirements: * Bachelor's degree in information technology or related field or equivalent experience * 1-5 years of experience providing IT technical support to computer system users by telephone, email, etc. * 1 year of experience maintaining computers, systems, and printers in a professional setting * 1 year of experience installing and troubleshooting computer operating systems and software * Strong customer service experience * Excellent written and verbal communication skills in a professional setting Preferred Qualifications: * Expertise in supporting desktop operating systems (Windows 7, 8.X, 10, Mac OSX 10.10.X) * Experience providing technical support in a 'call center' environment where the candidate received multiple calls at once * Experience tracking service request/incidents using a ITSM tool * Knowledge of Microsoft Office Suite (Office 2010+ and Office 365) * Microsoft Certifications: MCP Windows 7, Windows 10, +A etc

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