Web Helpdesk and Customer Support Specialist

3 days ago

Washington, United States Manpower Group Inc. Full time

Experis is partnered with our direct Client in search for a Web Helpdesk and Customer Support Specialist for a long-term contract opportunity in Washington, DC. The focus of this support will be responding, routing, ticketing, reporting, tracking and fulfilling customer service requests to the Web Assistance helpdesk, as well as assisting with other general web production and customer support duties as necessary. The contractor will be required to work on-site 40 hours per week – the normal work hours are 9 am to 6:00 pm, Monday through Friday, with an hour for lunch. GENERAL RESPONSIBILITIES: Monitoring and answering phone and email requests to a client web support helpdesk 9am -5:30pm weekdays. SPECIFIC RESPONSIBILITIES: Provide customer support for hundreds of websites within the Client domain, most deployed in a customized distribution of Drupal, but some in a variety of other systems, platforms and applications proprietary to the Client. Respond to requests covering a broad range of support from assisting customers in the simple entry of content in web-based content management systems, to troubleshooting customer access difficulties, to correction of web design and coding issues and accessibility remediations. Sometimes answer or appropriately redirect questions relating to the Client, the web in general, or computer systems in general. Conduct trainings and/or participate in meetings on web-related systems - in person, via phone conference, remote access or chat client. Real-time self-completion of requests, or redirection of requests to appropriate personnel as necessary. Log all requests into customer tracking systems (Remedy, Click-Up); Update and maintain other forms of work reporting and tracking as necessary. MINIMUM QUALIFICATIONS: Candidates must have both strong web skills and strong helpdesk skills to be successful. Demonstrated ability to code and troubleshoot HTML and CSS. Thorough understanding and ability to work with HTML forms required. Experience assisting content editors in using Drupal, or relatable experience with other CMS’s. Site building experience in Drupal a plus. Knowledge of PHP, GIT Repositories, and JavaScript libraries. Well-rounded knowledge of web technologies, web development tools, usage of social media, content management systems and computer systems. Capable of quickly learning and troubleshooting platforms and systems. Excellent problem solving and troubleshooting skills. Reliable attendance. Timely completion and reporting/ticketing of work tasks. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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