Helpdesk Specialist
3 days ago
Job Summary:
We are seeking a skilled Helpdesk Specialist to join our team at Go Intellects. As a Helpdesk Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to and diagnose technical issues through discussion with customers.
- Ensure timely resolution of technical problems, including problem recognition, research, isolation, resolution, and follow-up steps.
- Supervise the operation of the help desk and serve as a focal point for customer concerns.
- Provide support to customers on a variety of technical issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Document, track, and monitor technical issues to ensure timely resolution.
- Provide second-tier support to customers for PC, server, or mainframe applications or hardware.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
Requirements:
Bachelor's degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
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