Helpdesk Specialist

3 days ago


Washington, United States Go Intellects Full time
Job Title: Helpdesk Specialist Journeyman

Job Summary:

We are seeking a skilled Helpdesk Specialist to join our team at Go Intellects. As a Helpdesk Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to and diagnose technical issues through discussion with customers.
  • Ensure timely resolution of technical problems, including problem recognition, research, isolation, resolution, and follow-up steps.
  • Supervise the operation of the help desk and serve as a focal point for customer concerns.
  • Provide support to customers on a variety of technical issues.
  • Identify, research, and resolve technical problems.
  • Respond to telephone calls, emails, and personnel requests for technical support.
  • Document, track, and monitor technical issues to ensure timely resolution.
  • Provide second-tier support to customers for PC, server, or mainframe applications or hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.

Requirements:

Bachelor's degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.


  • Helpdesk Specialist

    1 week ago


    Washington, Pennsylvania, United States Washington & Jefferson College Full time

    Job Title: Helpdesk SpecialistWashington & Jefferson College is seeking a highly skilled Helpdesk Specialist to join our Information Technology Services (ITS) team. As a Helpdesk Specialist, you will provide technical support to faculty, staff, and students, ensuring that they have access to the technology they need to succeed.Key Responsibilities:Provide...

  • Helpdesk Specialist

    1 week ago


    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job Title: Helpdesk SpecialistAt AHU Technologies Inc, we are seeking a highly skilled Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will be responsible for providing technical support to end-users, resolving technical issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Respond to and diagnose technical...


  • Washington, United States AHU Technologies Inc Full time

    Helpdesk Specialist Job DescriptionAt AHU Technologies Inc, we are seeking a highly skilled Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will be responsible for providing technical support to our clients and ensuring that their issues are resolved in a timely and efficient manner.Key Responsibilities:Technical Support: Respond to and...


  • Washington, Washington, D.C., United States Diaconia Full time

    About the RoleDiaconia is seeking a skilled Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will provide technical support to internal and external users of our Information System.Key ResponsibilitiesProvide Tier-1 user support via email and occasional Teams callsCreate/modify user accounts and respond to all Helpdesk emails for...


  • Washington, Washington, D.C., United States YMCA Full time

    Senior IT Helpdesk SpecialistThe YMCA is a mission-driven organization that empowers individuals to reach their full potential. As a Senior IT Helpdesk Specialist, you will play a critical role in ensuring our technology infrastructure supports our mission and goals.Key Responsibilities:Provide expert-level support for complex technical issues, ensuring...


  • Washington, United States YMCA Full time

    Job Title: Senior IT Helpdesk SpecialistThe YMCA is a mission-driven organization that values innovation and excellence. We are seeking a highly skilled Senior IT Helpdesk Specialist to join our team and contribute to our success.Job SummaryThe Senior IT Helpdesk Specialist will be responsible for providing expert-level support for complex technical issues,...


  • Washington, Washington, D.C., United States YMCA Full time

    Job SummaryWe are seeking a highly skilled Senior IT Helpdesk Specialist to join our team at the YMCA. As a key member of our IT department, you will be responsible for providing expert-level support for complex technical issues, ensuring timely and effective resolution.Key ResponsibilitiesProvide technical support for IT-related issues, including hardware,...


  • Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job Title: Helpdesk Specialist JourneymanWe are seeking a highly skilled Helpdesk Specialist Journeyman to join our team at AHU Technologies Inc. The successful candidate will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring a high level of customer satisfaction.Job DescriptionKey Responsibilities:Provide...


  • Washington, United States YMCA Full time

    The YMCA is a cause driven organization. Join us to develop your leadership potential and discover a career that is more than a job. Job Description As a Senior Helpdesk Specialist, you will be the go-to expert for all IT-related issues, providing advanced support and leading our helpdesk team. You will play a critical role in maintaining our IT...


  • Washington, United States Serigor Inc Full time

    Job Title: Helpdesk Specialist JourneymanLocation: Washington, DCDuration: 12 Months+Job Summary:We are seeking a highly skilled Helpdesk Specialist Journeyman to join our team at Serigor Inc. The successful candidate will provide technical support and assistance to end-users, ensuring a high level of customer satisfaction and resolving technical issues in a...

  • Helpdesk Specialist

    4 months ago


    Washington, United States AHU Technologies Inc Full time

    Job DescriptionJob DescriptionRole : Helpdesk SpecialistClient : DC GovernementLocation : Washington, DCJob Description :Responsibilities:1. Responds to and diagnoses problems through discussion with users.2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.3....

  • Helpdesk Specialist

    2 months ago


    Washington, United States AHU Technologies Inc Full time

    Role : Helpdesk Specialist Client : DC Governement Location : Washington, DC Job Description : Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help...

  • Helpdesk Specialist

    1 week ago


    Washington, Washington, D.C., United States Morph Enterprise Full time

    Job DescriptionMorph Enterprise is seeking a skilled Helpdesk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users.Key Responsibilities:Respond to and diagnose technical issues through thorough discussion with users.Ensure timely resolution of problems, including...


  • Washington, United States Aalis Management Consulting Full time

    Job DescriptionJob DescriptionAalis Management Consulting is an 8(a) certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) driven by the same principles that guide our armed forces. Founded by a US Army veteran, we take pride in our core values: excellence in reputation,...

  • Helpdesk Specialist

    3 days ago


    Washington, United States MicroHealth, LLC Full time

    Job Title: Tier 3 Helpdesk SpecialistAt MicroHealth, LLC, we are seeking a highly skilled and experienced Tier 3 Helpdesk Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our customers and internal stakeholders.Key Responsibilities:Provide technical support and...


  • Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job SummaryWe are seeking a skilled Helpdesk Specialist to join our team at AHU Technologies Inc. The successful candidate will be responsible for providing technical support to end-users, troubleshooting issues, and ensuring timely resolution of problems.Key ResponsibilitiesRespond to and diagnose technical issues through discussion with users.Ensure a...


  • Washington, DC, USA, United States Serigor Inc. Full time

    Job Title: Helpdesk Specialist JourneymanAt Serigor Inc., we are seeking a highly skilled Helpdesk Specialist Journeyman to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring that they have a seamless and efficient experience with our systems and applications.Key...


  • Washington, Washington, D.C., United States Aalis Management Consulting Full time

    Job DescriptionAalis Management Consulting is a leading provider of IT services, driven by a commitment to excellence and a passion for delivering high-quality solutions. As a Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), we take pride in our core values: integrity, innovation, and...


  • Washington, Washington, D.C., United States Aalis Management Consulting Full time

    Job DescriptionAalis Management Consulting is a leading provider of IT services, driven by a commitment to excellence and a passion for delivering high-quality solutions. As a Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), we take pride in our core values: integrity, innovation, and...


  • Washington, United States Manpower Group Inc. Full time

    Experis is partnered with our direct Client in search for a Web Helpdesk and Customer Support Specialist for a long-term contract opportunity in Washington, DC. The focus of this support will be responding, routing, ticketing, reporting, tracking and fulfilling customer service requests to the Web Assistance helpdesk, as well as assisting with other general...