Helpdesk Customer Support Entry Representative

3 weeks ago

Washington, Washington, D.C., United States Serigor Inc Full time
Job Title:
Helpdesk Customer Support Entry

Job Summary:
Serigor Inc is seeking a highly motivated and detail-oriented Helpdesk Customer Support Entry to join our team. As a Helpdesk Customer Support Entry, you will be the first point of contact for our clients, providing technical support and assistance to resolve their issues.

Key Responsibilities:
  • Provide technical assistance to computer system users on a variety of issues.
  • Identify, research, and resolve technical problems.
  • Respond to telephone calls, email, and personnel requests for technical support.
  • Document, track, and monitor the problem to ensure a timely resolution.
  • Have knowledge of commonly used concepts, practices, and procedures within a particular field.

Requirements:
  • 1-5 years of experience providing IT technical support to computer system users by telephone, email, etc.
  • 1 year of experience maintaining computers, systems, and printers in a professional setting.
  • 1 year of experience installing and troubleshooting computer operating systems and software.
  • Bachelor's degree in IT or related field or equivalent experience.

Preferred Skills:
  • Expertise in supporting desktop operating systems (Windows 7, 8.X, 10, Mac OSX 10.10.X).
  • Strong customer service experience.
  • Experience providing technical support in a 'call center' environment where the candidate received multiple calls at once.
  • Experience tracking service request/incidents using a ITSM tool.
  • Provide customer-oriented results and build an efficient end-user support environment.
  • Experience with basic Active Directory functions such as account creations, password resets, and OU management.
  • Knowledge of Microsoft Office Suite (Office 2010+ and Office 365).
  • Excellent written and verbal communication skills in a professional setting.
  • Microsoft Certifications: MCP Windows 7, Windows 10, +A etc.

Working Conditions:
This is a full-time position. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a team environment. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply.

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