Patient Services Representative

1 day ago


Pittsburgh, Pennsylvania, United States Quick Med Claims Full time
Job Title: Patient Services Specialist I

This is a Remote Position

Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. Our commitment to compliance and maximizing reimbursement makes us the partner of choice for emergency medical transportation providers.

The Patient Services Specialist I is responsible for answering incoming calls while assisting patients with questions on their billing statements, account status, memberships, and payment options; as well as responding to daily voicemails. Respond to additional calls from insurance companies, attorneys, and clients.

Responsibilities:
  • Adhere to all QMC HIPAA privacy policies and procedures, maintaining confidentiality and security of sensitive patient information.
  • Ensure consistent adherence to company attendance policies.
  • Answer a variety of incoming calls from patients regarding their healthcare questions and concerns.
  • Provide first call resolution and navigate multiple systems to resolve customer questions, complex issues, and requests.
  • Manage all calls in a timely manner, consistently with quality and proficiency.
  • Build rapport with callers using a friendly, courteous, and professional manner.
  • Resolve complaints, problems, and inquiry issues to client/patient satisfaction; de-escalate tense situations and turn them into productive conversations.
  • Verify/Collect demographics and update as necessary within system.
  • Demonstrate the highest level of compliance with all laws and regulations, including but not limited to HIPAA.
Requirements:
  • High School Diploma required, Associates degree or equivalent preferred.
  • 1-2 years of customer service experience in a call center environment.
  • Prior healthcare experience preferred.
  • Possess time management, organizational, and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Must display sufficient written and oral communication skills.
  • Proficient in Microsoft Office.
  • Customer service focus on both internal and external clients.
  • Must display a positive attitude.
Benefits:
  • Comprehensive & competitive benefit package.
  • Generous 401k Company Match Program.
  • Profit Sharing Potential.
  • Bonus Program Potential.
  • Flexible work schedules.
  • Paid time off and holidays.


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