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Patient Service Representative
2 months ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at the Sto-Rox Neighborhood Health Council. As a key member of our Patient Services team, you will be responsible for providing exceptional customer service to our patients and their families, ensuring a smooth and efficient experience from initial contact to appointment scheduling and follow-up care.
Key Responsibilities- Answer and direct phone calls, take detailed messages, and forward calls to the appropriate person
- Build effective relationships with patients and families, educating them about our services and addressing their needs
- Schedule and confirm patient appointments, ensuring timely and accurate communication
- Check patients in via electronic health record (EHR) and collect co-payments
- Interface with staff to resolve questions, inconsistencies, or missing information
- Refer patients to Case Management or other personnel for insurance/financial programs
- Complete patient check-out process, handle money, make change, and process credit card payments
- Perform general clerical duties, including filing, photocopying, faxing, and mailing
- Review and input patient information and demographics into the EHR system
- Verify insurance eligibility and update EHR
- Scan insurance cards and navigate insurance verification websites
- Associate Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training
- Experience with clerical tasks in a medical office
- Working knowledge of healthcare insurance preferred
- Excellent verbal and written communication skills
- Strong organizational skills, able to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Ability to effectively communicate with people at all levels and from various backgrounds
- Customer Service experience
- Computer skills, including scheduling and EHR systems
This is a full-time position, working 8-hour shifts, Monday to Friday. The employee must occasionally lift and/or move more than 10 pounds. The noise level in the work environment is usually moderate.
Benefits- Dental Insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
