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Patient Service Representative

2 months ago

Pittsburgh, Pennsylvania, United States NovaCare Rehabilitation Full time
Overview

We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation in Bethel Park, Pittsburgh, PA. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.

Responsibilities:

  • Greet and register new patients, providing them with information about their visit and ensuring a smooth check-in process.
  • Schedule patient appointments in person or over the phone, ensuring that patients are seen in a timely manner.
  • Communicate with patients, providers, and coworkers to ensure that all necessary information is shared and that patients receive the best possible care.
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
  • Provide patients with pertinent information about their next appointment as they check out.
  • Respond to requests for information from patients, providers, and coworkers.

Requirements:

  • High School Diploma or GED
  • Ability to use all necessary office equipment, including faxes, copiers, computers, and telephones.
  • Ability to type 40 words per minute.

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
  • Ability to carry office supplies up to 10lbs.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.

About NovaCare Rehabilitation:

NovaCare Rehabilitation is committed to providing exceptional care and service to our patients. We are an equal-opportunity employer and welcome applications from qualified candidates who share our commitment to patient-centered care.