Front Desk Representative, Ambulatory Services

6 days ago


Worcester, Massachusetts, United States U Mass Memorial Health Full time
Job Summary

UMass Memorial Health is seeking a highly skilled and detail-oriented Ambulatory Service Representative to join our EKG Department. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Greets patients and visitors, verifies demographic and insurance information, and collects co-payments as needed.
  • Assesses patients' needs and refers them to appropriate resources, such as financial counseling, interpreter services, and social services.
  • Obtains signatures of consent from patients/guardians for treatment authorization and insurance/billing information.
  • Provides administrative support to the EKG Department, including answering phones, responding to emails, and maintaining accurate records.
Requirements
  • High School Diploma required; Associate's or Bachelor's degree preferred.
  • 3 years of related experience; Associate's or Bachelor's degree may waive this requirement.
  • Excellent communication and human relations skills, with the ability to work in a fast-paced environment.
  • Knowledge of business office procedures and medical terminology/procedures preferred.
UMass Memorial Health Values

We are committed to making respect a part of everything we do at UMass Memorial Health. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind. If you share these values, we encourage you to apply for this exciting opportunity.



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