Front Desk Associate

5 days ago


Worcester, Massachusetts, United States NFC Amenity Management Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at NFC Amenity Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our residents and guests, ensuring a smooth and efficient experience for all.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to residents and guests, responding to their needs and requests in a timely and professional manner.
  • Lobby Management: Monitor the lobby area, ensuring it is clean and well-maintained, and handle incoming calls and requests in a efficient and effective way.
  • Delivery and Package Management: Receive and sign for deliveries, ensuring they are delivered to residents in a timely manner.
  • Team Collaboration: Work effectively with team members, property management, and other stakeholders to ensure seamless communication and service delivery.
  • Property Procedures: Follow all property procedures for resident, guest, and vendor access, and ensure compliance with established rules and regulations.
  • Resident Requests: Promptly answer and complete all resident requests, phone calls, questions, or concerns in a professional and courteous manner.
Requirements
  • Customer Service Experience: Minimum of 1 year of customer service experience required.
  • Hotel or Hospitality Experience: Experience in the hotel or hospitality industry preferred.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Adaptability: Ability to work in a fast-paced environment and adapt to changing situations and priorities.
Benefits
  • Weekly Pay: Competitive hourly rate of $17.00 to $19.00 per hour.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision coverage, as well as short-term disability income and career development opportunities.


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