Culinary Operations Manager

1 day ago

Honolulu, Hawaii, United States Whole Foods Market IP, L.P. Full time
Culinary Excellence and Leadership

The Chef de Partie role is a key leadership position in Prepared Foods at Whole Foods Market, focused on driving culinary excellence and delivering exceptional hospitality experiences on the retail floor. As a Retail Floor Venue Lead, you will be responsible for expediting and executing operational SOPs, merchandising standards, in-stock levels, core menu implementations, sales-driving initiatives, promotions, and Prime Deals for various Prepared Foods venues.

Key Responsibilities:
  • Drive and elevate culinary operational excellence by promoting a passion for food culture in the front and back of the house.
  • Consistently communicate and model Whole Foods Market's vision and goals.
  • Demonstrate advanced product knowledge and awareness of industry trends, products, and innovation.
  • Build a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Sustain exceptional levels of knowledge and awareness of competitors and industry trends.
  • Develop, mentor, motivate, and train Team Members to sustain high performance and strong retention.
  • Establish standards of service and serve as the voice and face of Prepared Foods.
Food Production and Quality

As a key member of the Prepared Foods team, you will be responsible for managing and expediting production within Prepared Foods venues to ensure quality, presentation, and food safety are maintained daily at the highest levels. This includes communicating and executing operational and store process SOPs and regional merchandising standards for all culinary programs, ensuring integrity of all menu implementations and planograms, and monitoring and maintaining in-stock levels. Additionally, you will execute all Prime deals, promotions, and sales-driving initiatives, build strong partnerships and communication with store leadership and team buyers, and establish ownership of results, organize systematic approaches to work, and delegate responsibilities efficiently.

Hospitality and Service

As a culinary ambassador, you will lead by example in promoting hospitality to all Whole Foods Market guests, serving as a culinary ambassador, and elevating guests' in-store experiences. You will maintain awareness of customer flows and needs, direct Team Members as necessary to satisfy and delight customers, and ensure exceptional levels of service and quality in all Prepared Foods venues.

Requirements:
  • Combined history (minimum 18 months) of professional hospitality/kitchen experience and culinary training.
  • Ability to teach and develop others in a constructive and positive manner.
  • Organized and systematic approach to work and the aptitude to prioritize efficiently and delegate responsibilities.
  • Excellent communication, interpersonal, and motivational skills to build teams and customer relationships.
  • True passion for food.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as required.
  • Strong technology skills: Microsoft Office.
  • Consistent and punctual.
Working Conditions:

This role requires standing and walking for extended periods, up to 8-10 hours, as well as bending, stooping, twisting, squatting, reaching, climbing, and lifting up to 50 pounds. You will also be exposed to FDA-approved cleaning chemicals, varying temperatures, and wet and dry conditions. Ability to use tools and equipment operational machinery and travel for training purposes or other meetings as required.

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