Patient Intake Coordinator

2 weeks ago


Valley Stream, New York, United States New York Health Care Full time

Position Title: Intake Specialist

Company: New York Health Care

Overview:
New York Health Care Inc. is currently seeking a dedicated full-time bilingual Intake Specialist to join our team. This role is based in our corporate office and offers a promising opportunity for professional advancement.

Key Responsibilities:

  • Manage and process patient referral information, including demographic details, essential clinical data, and financial reimbursement documentation.
  • Engage with patients to provide education regarding the Managed Long Term Care Program.
  • Input referrals into our internal database, ensuring accurate color-coded references and relevant comments.
  • Confirm eligibility and benefits for various insurance plans, including Medicare, Medicaid, and Managed Care, through online resources and direct communication with insurance providers.
  • Coordinate with service representatives from Managed Care Insurance companies to validate coverage and secure initial evaluation authorizations for home care services.
  • Perform data entry of necessary insurance details into the Agency's computer system to facilitate timely and accurate reimbursement.
  • Conduct daily data entry of documents and maintain comprehensive patient clinical records.
Qualifications:
  • Bilingual proficiency in English and Spanish.
  • Experience in health insurance is preferred.
  • Prior experience in customer service with a focus on phone interactions.
  • Familiarity with general office procedures and equipment.
  • Exceptional customer service and follow-up capabilities.
  • Strong organizational skills with meticulous attention to detail.
  • Proficient in Microsoft Office and adept at software navigation.
Additional Preferences:
  • Experience with HHA Exchange software is advantageous.
  • Prior experience in home care intake is preferred.
  • Understanding of referral sources is beneficial.
Compensation and Benefits:
  • Competitive salary with performance-based incentives.
  • Paid time off, including holidays, vacation, sick leave, and personal days.
  • Subsidized medical and dental insurance options.
  • 401(k) retirement plan.


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