Senior Escalations Representative

1 day ago


Phoenix, Arizona, United States Wells Fargo Full time

Job Summary

As a Senior Escalations Representative at Wells Fargo, you will be responsible for providing resolutions for client inquiries and complaints. You will determine the appropriate course of action and conduct investigative steps to fully identify customer issues. Your goal will be to respond to escalated inquiries, complaints, and disputes in a timely and professional manner.

Key Responsibilities

  • Support individuals in resolving client inquiries and complaints.
  • Determine the appropriate course of action to resolve customer issues.
  • Conduct investigative steps to fully identify customer issues.
  • Respond to escalated inquiries, complaints, and disputes.


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