Senior Escalations Representative

4 weeks ago


Phoenix, Arizona, United States Wells Fargo Full time

Job Summary

As a Senior Escalations Representative at Wells Fargo, you will be responsible for providing resolutions for client inquiries and complaints. You will determine the appropriate course of action and conduct investigative steps to fully identify customer issues. Your goal will be to respond to escalated inquiries, complaints, and disputes in a timely and professional manner.

Key Responsibilities

  • Support individuals in resolving client inquiries and complaints.
  • Determine the appropriate course of action to resolve customer issues.
  • Conduct investigative steps to fully identify customer issues.
  • Respond to escalated inquiries, complaints, and disputes.


  • Phoenix, Arizona, United States Acro Full time

    At Acro, we are seeking a skilled Customer Service Representative to join our team in a fast-paced call center environment. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong ability to multitask.The Customer Service Representative will be responsible for handling inbound telephone calls related to tax...


  • Phoenix, Arizona, United States Acro Full time

    Job Title: Bilingual Customer Service RepresentativeAt Acro, we are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional...


  • Phoenix, Arizona, United States NTT DATA Full time

    Job Title: Senior Customer Service RepresentativeNTT DATA is seeking a Senior Customer Service Representative to join our team for a temporary assignment. As a key member of our operations team, you will be responsible for handling inbound and outbound calls from participants and prescribers to start and process order requests.Key Responsibilities:Answer...


  • Phoenix, Arizona, United States Optum Full time

    Job Title: Senior Patient Access RepresentativeAbout the Role:As a Senior Patient Access Representative at Optum, you will play a vital role in ensuring seamless patient registration and access to healthcare services. Your primary responsibility will be to organize daily activities and paperwork, maintaining up-to-date knowledge of specific registration...


  • Phoenix, Arizona, United States Della Infotech Full time

    Job SummaryWe are seeking a skilled Healthcare Customer Service Representative to join our team at Della Infotech. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities• Handle customer inquiries and...


  • Phoenix, Arizona, United States Ajilon Full time

    Ajilon Customer Service RoleAs a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. You will also verify customer billing information and shipping addresses. In this high-volume telephone call center,...


  • Phoenix, Arizona, United States NTT DATA Full time

    Job Title: Senior Customer Service RepresentativeJob Summary:NTT DATA is seeking a Senior Customer Service Representative to join our team for a 4-month or longer temporary assignment. As a key member of our customer service team, you will be responsible for handling inbound and outbound calls from participants and prescribers to start and process order...


  • Phoenix, Arizona, United States Ajilon Full time

    Ajilon Customer Service Representative Job DescriptionAs a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. You will also verify customer billing information and shipping addresses. Additionally, you...


  • Phoenix, Arizona, United States Wells Fargo Full time

    About this role:Wells Fargo is seeking a Customer Service Representative in Everyday Banking to support customers and improve inquiries or issues with empathy regarding financial products and services through various channels.Key Responsibilities:Support customers with empathy and provide a best-in-class customer experience while adhering to work guidelines,...


  • Phoenix, Arizona, United States S3 Shared Services Full time

    Job OverviewWe are seeking a highly skilled Member Service Representative to join our team at S3 Shared Services. As a key member of our operations team, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving any issues in a timely and professional manner.Key Responsibilities:Respond to...

  • Senior Technical Lead

    3 weeks ago


    Phoenix, Arizona, United States Virtual Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Technical Engineer to join our team at Virtual. This role is pivotal in providing expert support for a range of end-user computing and networking needs.Key ResponsibilitiesProvide advanced support for desktop and laptop issues, Windows OS, Apple iOS, iPhone and iPad support, and Office 365...


  • Phoenix, Arizona, United States Ajilon Full time

    Ajilon is seeking a Customer Service Representative to join their team. As a Customer Service Rep, you will be responsible for addressing member inquiries, questions, and concerns related to products and services. Your duties will include verifying customer billing information, shipping addresses, and routing escalated calls to the Call Center Supervisor....


  • Phoenix, Arizona, United States Vaco Full time

    Vaco is seeking a highly skilled Senior Technical Engineer to join their IT team. This role is pivotal in providing expert support for end-user computing and networking needs. The ideal candidate will possess extensive technical knowledge, leadership capabilities, and a commitment to ensuring seamless IT operations.Key Responsibilities:Technical Support:...


  • Phoenix, Arizona, United States Randstad Full time

    Job Title: Customer Service RepresentativeJob DescriptionOur client, a leading bank, is seeking a Customer Service Representative to join their team in Phoenix, AZ. This is a 3-month assignment with potential to extend or become a permanent employee.Key Responsibilities:Provide quality customer experience while resolving complaints and inquiries.Research...


  • Phoenix, Arizona, United States Travel + Leisure Co Full time

    At Travel + Leisure Co., we're passionate about putting the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and Sports Illustrated Resorts. As a Senior Sales Representative, you'll be part of a team that delivers exceptional experiences for millions of...


  • Phoenix, Arizona, United States Zurich NA Full time

    Senior Field Service Representative OpportunityZurich NA is seeking a highly skilled Senior Field Service Representative to join our team. As a critical member of our crop insurance team, you will be responsible for delivering profitable growth through selling a broad and differentiated suite of solutions in a unified way and managing the existing...


  • Phoenix, Arizona, United States Saxon Global Full time

    Senior Technical Support EngineerRole: Senior Technical Support EngineerLocation: Remote (West Coast hours)Position Type: Direct HireOverview:Saxon Global is seeking a Senior Technical Support Engineer to join our Enterprise Computing Global Support team. As a trusted advisor and virtual extension of the EDA queue maintainers, you will ensure optimal usage...


  • Phoenix, Arizona, United States DollarDays Full time

    Customer Success RepresentativeAt DollarDays, we're on a mission to empower those who are making a difference. Our Customer Success Representative will be responsible for building and maintaining strong relationships with our customers to improve customer satisfaction and loyalty.Key Responsibilities:Proactively reach out to customers to provide guidance on...


  • Phoenix, Arizona, United States Vaco Full time

    Job Title: Senior Technical EngineerVaco is seeking a highly skilled Senior Technical Engineer to join our team. As a key member of our IT organization, you will play a pivotal role in transforming our technology environment. Your expertise in end-user computing, networking, and IT operations will be essential in providing expert support for our clients.Key...


  • Phoenix, Arizona, United States BodySpec Full time

    Job Title: Remote Customer Support RepresentativeBodySpec is seeking a seasoned Customer Support Representative to join our Remote Health Team. As a key member of our customer experience strategy, you will provide assistance via phone, SMS, chat, and email to our clients.Responsibilities:Handle daily customer service requests originating from customers and...