Bilingual Customer Service Representative
2 weeks ago
Kemper is a leading specialized insurer seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for responding to customer inquiries, resolving issues, and providing accurate information in a timely and professional manner.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a courteous and efficient manner
- Provide accurate and up-to-date information on Kemper's products and services
- Communicate policy status, underwriting guidelines, and billing information to customers
- Escalate complex issues to senior team members or management as needed
- Stay informed about industry developments, new products, and technology to continuously improve knowledge and skills
- High School Diploma or equivalent required
- 6 months of customer service experience required
- Prior insurance experience preferred
- Bilingual in English and Spanish required
- Basic knowledge of computer systems, including Microsoft Office and internet browsers
- Strong customer service skills, with ability to respond to customer questions in an effective and efficient manner
- Effective oral and written communication skills
- Interpersonal skills, with ability to deal openly and honestly with internal and external customers
Kemper is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to maintaining a workplace free from discrimination and promoting diversity and equality across our organization.
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