Senior Customer Service Representative

2 weeks ago


Phoenix, Arizona, United States Collabera Full time
Senior Customer Service Representative

We are seeking a highly skilled Senior Customer Service Representative to join our team at Collabera. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the banking and financial industry.

Key Responsibilities:
  • Provide timely and effective customer service to clients via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with industry trends and developments to provide expert advice to clients.
  • Meet or exceed customer satisfaction targets and key performance indicators.
Requirements:
  • 3-5+ years of experience in customer service, preferably in the banking and financial industry.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proven track record of providing exceptional customer service and resolving customer complaints.
  • Knowledge of banking and financial products and services.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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