Senior Customer Service Representative

2 days ago

Phoenix, Arizona, United States NTT DATA Full time
Job Title: Senior Customer Service Representative

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at NTT DATA. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Job Summary:

The Senior Customer Service Representative will be responsible for handling inbound and outbound calls from customers, researching and resolving issues, and providing accurate and timely information to customers. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Responsibilities:
  • Answer incoming calls from customers and provide exceptional service
  • Research and resolve customer issues in a timely and accurate manner
  • Provide accurate and timely information to customers
  • Work collaboratively with other team members to resolve customer issues
  • Meet or exceed customer satisfaction targets
Requirements:
  • 1+ year of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • High School diploma or equivalent
What We Offer:

NTT DATA offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to providing a positive and inclusive work environment that supports the well-being of our employees.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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