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Bilingual Customer Service Representative

1 month ago

Phoenix, Arizona, United States Acro Full time
Job Title: Bilingual Customer Service Representative

At Acro, we are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

  • Answering incoming phone calls and responding to customer inquiries
  • Resolving Tier 1 level issues and escalating complex cases to senior representatives
  • Reviewing taxpayer accounts and verifying information
  • Providing education on online resources and current tax policies
  • Submitting requests for payment arrangements
  • Participating in team engagement activities and meeting performance expectations

Requirements:

  • Strong ability to multitask and work in a fast-paced environment
  • Basic use of Microsoft Word, Excel, and Google Workspace
  • Basic math skills and ability to communicate effectively in writing and verbally
  • Great interpersonal skills and ability to retain knowledge easily
  • Previous experience in a fast-paced call center environment, preferably in finance, banking, insurance, or telecommunications
  • High School Diploma or equivalent

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package