Senior Collections Specialist

4 days ago


Phoenix, Arizona, United States UnitedHealth Group Full time
Job Summary

We are seeking a highly skilled Senior Collections Representative to join our team at UnitedHealth Group. As a key member of our revenue cycle team, you will play a critical role in resolving outstanding medical bills and improving health outcomes for our patients.

Key Responsibilities
  • Serve as a subject matter expert for other team members and internal customers to resolve complex issues
  • Handle escalated customer issues and negotiate payment terms to resolve outstanding medical bills
  • Communicate with customers through various channels to discuss and resolve account balances
  • Research and document customer information on various computer systems to track payment expectations and conversation notes
  • Prepare and submit reports to management on outstanding medical bills and proposed payment settlement details
Requirements
  • High School Diploma or equivalent
  • 2+ years of recent hospital/facility claims collections experience
  • Working knowledge of medical terminology and UB-04 hospital forms
  • Ability to work Monday-Friday, 08:00AM-04:30PM MST
Preferred Qualifications
  • Experience with ICD-10, CPT, and HCPCS coding systems
  • Knowledge of Medicare and Medicaid payer systems
Benefits

As a Senior Collections Representative at UnitedHealth Group, you will enjoy a comprehensive benefits package, including a competitive salary, incentive programs, and opportunities for professional growth and development.

Application Instructions

To apply for this role, please submit your resume and cover letter to our online application portal. We look forward to reviewing your application



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