Voice and Unified Communications Engineer

1 week ago


Scott Air Force Base, Illinois, United States Leidos Full time

Company Overview:
Leidos is a leading technology and engineering company that provides solutions in defense, aviation, information technology, and biomedical research.


Position Summary:
We are seeking a dedicated professional to join our Unified Capabilities Operations and Maintenance Incident Management Desk. This role is critical in supporting our 24/7 Network Operations Center, ensuring the seamless delivery of global voice and video services.


Key Responsibilities:
1. Conduct thorough investigations into network and telecommunications incidents.
2. Monitor a wide array of voice and video support hardware and services across the Department of Defense, including:
    - Voice telephony switching on both Unclassified and Classified networks.
    - Mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.
3. Maintain, troubleshoot, document, and repair network devices, including phone systems, call managers, VTCs, and trunk circuits.
4. Analyze network alarms to identify potential issues and recommend solutions.
5. Propose and implement straightforward solutions to ensure the ongoing operation of the Defense Information System Network (DISN) as capacity requirements evolve.
6. Provide training to newly hired technicians.
7. Operate with minimal supervision while adhering to all job requirements.


Minimum Qualifications:
- Proficiency in at least two of the following technologies: TDM telephone switches, VoIP, Call Manager, and VTC systems.
- Competency with devices from vendors such as CISCO, Juniper, Nortel, ACME Packet, Oracle, and Palo Alto.
- Strong troubleshooting, configuration, and service restoration skills across multiple platforms.
- A general understanding of IP and transport network topologies.
- High School Diploma with 2-4 years of relevant technical experience.
- Current DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) is required prior to employment.
- Ability to work in a 24/7 shift environment, including nights and weekends.
- Must possess an active, in-scope US Top Secret Government issued security clearance, with eligibility for Top Secret/SCI clearance.


Desired Qualifications:
- Familiarity with routers, switches, PRI's, SBC, video gatekeepers, and network monitoring systems.
- Understanding of Session Initiated Protocol (SIP) messaging.
- Experience in a Technical Control Facility and with ticketing systems is advantageous.
- Relevant certifications such as Network+, CCNA, or JNCIA are preferred.
- Previous customer service experience is beneficial.
- An Associate's or Bachelor's degree is desirable.


Compensation:
The pay range for this position is between $48,000 and $86,950.00. This range is a guideline and not a guarantee of compensation. Factors influencing the offer include job responsibilities, education, experience, and internal equity.



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