Senior Voice Solutions Architect

2 weeks ago


Scott Air Force Base, Illinois, United States Global Enterprise Services, LLC Full time
Job Overview

Position: Senior Voice Engineer / Architect

Global Enterprise Services, LLC is in search of a seasoned Voice Engineer to effectively diagnose and rectify performance challenges while overseeing all aspects of troubleshooting, repairing, configuring, monitoring, and upgrading the unclassified voice infrastructure. This role is essential and requires on-site presence.

Work Schedule

  • Monday to Friday, Day Shift: 7 AM to 3 PM

Location Requirement

  • On-site position

Security Clearance

  • Secret clearance is mandatory for consideration.
  • Candidate must be a US Citizen and successfully pass a background investigation.
  • Maintain necessary security clearances as required by the client.

Educational Qualifications

  • Bachelor's Degree (BA or BS) is required.
  • Active DoD IAT Level II certification (Security+ CE) is necessary prior to commencement.
  • Cisco Certified Network Professional Collaboration (CCNPC) or equivalent certification is preferred.

Technical Expertise

  • Minimum of 5 years of experience as a Cisco Voice Engineer.
  • Subject Matter Expert (SME) in Cisco UCM, SBCs, Call Manager Express, and voice gateways.
  • Proficient in both modern and legacy voice protocols.
  • Experience managing multi-site dial plans and call routing.
  • Ability to comprehend network traffic flow in intricate networks.
  • Skilled in network diagramming and documentation (Visio).
  • Capable of writing well-structured technical instructions.
  • Experience with VMWare Network Virtualization.
  • Knowledge of Routing/Switching.
  • Strong interpersonal abilities.
  • Ability to instruct others on complex subjects.

Key Responsibilities

  • Oversee the implementation and technical support of Cisco Unified Communications technologies.
  • Assist Tier-II and Tier-III engineers with ticket escalations, serving as the voice subject matter expert.
  • Conduct technical evaluations and devise solutions for complex challenges.
  • Test emerging technologies within the system's integration lab environment.
  • Utilize vendor tools to identify root causes of voice-related issues.
  • Draft technical documentation pertaining to voice systems and projects.
  • Act independently to enhance responsible systems and advance program objectives.
  • Collaborate with external voice SMEs, providing guidance on network configuration and design limitations.
  • Implement upgrades to all supported VoIP / UC systems to comply with cybersecurity standards.
  • Review installation progress for accuracy, adherence to network design, and compliance with telecommunications standards.
  • Perform additional Voice technology-related tasks as assigned.


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