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Guest Services Associate

2 months ago

Midland, Texas, United States Loves Travel Stops & Country Store Full time

Welcome to Love's, where our team members are the cornerstone of our achievements.

Position: Hotel Houseperson

The Hotel Houseperson is dedicated to upholding and enhancing the standards of hospitality and customer service, ensuring that shared spaces are immaculate and providing assistance to guests in a friendly and professional manner.

Key Responsibilities:

  • Warmly greet and assist guests with a courteous demeanor.
  • Adhere to company policies and operational procedures.
  • Possess comprehensive knowledge of hotel services and respond to guest inquiries effectively.
  • Manage information input and retrieval using computer systems.
  • Support guests during the check-out process.
  • Address guest complaints and resolve issues efficiently.
  • Carry out various tasks across different departments as needed.
  • Coordinate with other departments regarding property events and activities.
  • Ensure cleanliness and organization of the work environment.
  • Respond promptly to guest requests and inquiries.
  • Maintain a safe environment by following established safety protocols.
  • Perform additional duties as assigned.

Employee Benefits:

  • Comprehensive Medical, Dental, Vision, and Life Insurance Plans
  • Flexible Work Scheduling
  • Career Development through the Road to Success Program
  • On-the-job Training Opportunities
  • Competitive Weekly Pay
  • Team Member Bonus Program
  • Paid Holidays
  • 401(k) Plan with Matching Contributions
  • Parental Leave Benefits
  • Adoption Assistance Programs
  • Pet Insurance Options
  • Employee Assistance Programs

Qualifications:

  • Ability to operate a cash register and perform administrative tasks.
  • Strong communication, time management, and organizational skills.
  • Ability to engage in regular conversation and hear effectively.
  • Physical capability to stand, walk, bend, kneel, climb, and lift occasionally.
  • Specific vision abilities are required for this role.

Work Environment:

Employees may encounter outdoor elements, fumes, and noise while performing their duties. The work area may include exposure to dirt, dust, grime, and cleaning agents.

Diversity Commitment:

Love's is dedicated to delivering exceptional customer experiences and fostering a professional environment where diversity is embraced.

About Love's:

Since 1964, Love's has been supporting customers' journeys by providing travel stops and convenience stores throughout North America and Europe. The company is committed to delivering value to a diverse range of customers and communities while promoting an inclusive workplace.