Front Desk Associate
4 weeks ago
Fairfield Inn Marriott is seeking a Front Desk Associate to join their hotel team. This role is crucial in delivering exceptional guest experiences, particularly during the check-in and check-out process. Flexible schedules are available.
- Provide guests with information on hotel services, amenities, and local knowledge and attractions.
- Engage and sell rooms to walk-in customers.
- Enter, change, post, and process reservations/charges to guest accounts using a computerized system.
- Respond to guest inquiries in a timely and friendly manner.
- Inform housekeeping of room statuses and availability.
- Clean and tidy up the front desk area.
- Balance the cash drawer.
- Work collaboratively with team members and stay current on communication logs.
- Set up breakfast.
Starting wage is based on experience. Team members enjoy substantially discounted room rates at Hampton Inn and Hilton hotels nationwide.
Schedule and QualificationsPart-time positions available for 10pm-6am shift. Part-time and full-time positions available for the 2 pm-10 pm position. Flexibility required to cover nights, weekends, and/or holidays as needed.
- Must be 18 years of age or older.
- Preference given to candidates with prior hotel front desk experience.
- Someone who is passionate about delivering exceptional customer service at all times.
- Will work with a computerized hotel guest reservation system and the internet to maintain accounts and search for work-related information.
- Flexibility in your schedule (days, nights, weekends, holidays) customary with the hotel industry.
- Someone motivated to use safe work practices and is resourceful in solving problems.
- Position requires an ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.
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